Delisia James
LaBelle,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Direct Care Staff Member
Our Mother's Home
Fort Myers, FL
09.2023 - 05.2024
- Implemented effective strategies to manage challenging behaviors.
- Participated in state-mandated training programs.
- Implemented facility regulations to ensure the safety of all residents.
- Delivered empathetic and motivational assistance to residents facing challenges.
- Ensured proper and timely administration of medications to residents while maintaining detailed documentation.
- Adhered to dietary guidelines when preparing meals for children.
- Ensured safe transportation of children to important locations such as school and medical appointments.
- Assisted with dressing and diaper changes for children.
- Handled program administration duties such as attendance monitoring, log maintenance, and supply inventory.
- Implemented discipline strategies in accordance with parental expectations.
- Educated clients on important aspects including personal hygiene, social engagement, etiquette standards, language acquisition and critical thinking.
Front Desk Receptionist
Southern Technical College
FORT MYERS
03.2021 - 02.2022
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Training new hires for the front desk
- Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system and ensure they get to the recipient in a timely manner
- Tracked admissions counselors' daily logs for data organization purposes.
Receptionist
Absolute Water Treatment
LEHIGH ACRES
06.2015 - 08.2018
- Answer all client questions and incoming calls
- Monitor organize and forward emails
- Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper
- Handle filing and data entry as requested.
Server
The Lodge Restaurant
FORT MYERS, U.S
04.2015 - 04.2016
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills
- Built a rapport with frequent customers
- Thorough in providing menu knowledge and fulfilling each guest needs.
Education
Diploma -
LaBelle High School
06.2013
Skills
- Microsoft Office
- Active Listening
- Interpersonal Communication
- Quality Assurance
- Time Management
- Data Entry
- Quality Improvement
- Food shopping
- Medication Management
- Client documentation
- Transportation
- Compassionate Caregiving
Languages
English
Native/ Bilingual
Timeline
Direct Care Staff Member
Our Mother's Home
09.2023 - 05.2024
Front Desk Receptionist
Southern Technical College
03.2021 - 02.2022
Receptionist
Absolute Water Treatment
06.2015 - 08.2018
Server
The Lodge Restaurant
04.2015 - 04.2016
Diploma -
LaBelle High School
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