DELISSA MIHUT
Allen,TX
Summary
I am a well-rounded candidate with over 6 years of customer service experience. With a Bachelor of Science in Psychology and notable experience with administrative and HR tasks, I am both creative and methodical. My strong interpersonal skills allow me to flourish in both team and individual settings. I have an entrepreneurial spirit, and I am passionate about collaborating with diverse organizations and fostering genuine connections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Administrator
Integrity Pools
06.2023 - Current
- Admin tasks: Managing and following up on customer inquiries, scheduling consultations, managing remodel and new construction specialists' schedules, and reviewing project estimates
- HR tasks: Screening resumes for recruitment, conducting preliminary phone interviews, and onboarding new hires
- Working with management to develop proper training procedures and implement them to ensure new hires are prepared for their positions and well acclimated to the company's organizational culture
- Front desk representative tasks: Answering and directing calls to the appropriate department, welcoming and assisting our clients, and managing the company's service email
- Miscellaneous tasks: Verifying invoices for ongoing constructions, computing profit margins for various projects, organizing and updating customer files, and performing quality assurance checks for website design and marketing.
Bookkeeper
Reliant IT LLC
03.2020 - Current
- Creating and analyzing financial reports, organizing merchandise receipts, performing longitudinal data analysis, and reconciling transactions and supporting documentation
Marketing and Social Media Intern
Adventure Woof Pack
01.2023 - 06.2023
- Creating and scheduling social media content, performing monthly data analytics and adjusting strategies to drive impressions, writing published blogs for the company, designing monthly e-mail newsletters, and facilitating B2B collaboration with local businesses
Waitress
The Cheesecake Factory
12.2022 - 06.2023
- Accommodating guests, building positive experiences, recording transactions in a point of sales system, and demonstrating utmost hospitality to all clientele in order to uphold company values and ensure full satisfaction
Trainer and Waitress
Lexy's
02.2022 - 01.2023
- Onboarding and training new servers as a part of this new establishment's opening staff
- Cultivating a well-adjusted and dedicated team while performing duties of a lead server
Trainer and Waitress
Cheddar's Scratch Kitchen
01.2021 - 02.2022
- Providing consistent excellent service to guests while maintaining efficiency in a fast paced, team oriented environment
- Prioritizing guest experience in order to drive future traffic
- Attending company and restaurant required meetings to upkeep the demands of a certified trainer
Sales Associate
Victoria's Secret
03.2019 - 01.2021
- Developing expertise in merchandise sales and customer experience
- Promoting sales through a profound knowledge of merchandise, creating genuine connections with guests, operating the cash register, and providing excellent customer experiences overall
Psychology Intern and Receptionist
Turner Consulting and Therapy Services
04.2019 - 10.2019
- Shadowing patient intakes, scheduling appointments, transferring patient notes into a virtual database, processing insurance information, and designing the company website and other marketing materials
Education
MBA - Organizational Behavior And Human Resources
The University of North Texas
Denton, TexasBachelor of Science - Psychology
The University of Texas at Dallas
Richardson, Texas05.2023
Skills
- Customer Service (6 years)
- Bookkeeping (5 years)
- Employee Training and Onboarding (4 years)
- Sales Experience (4 years)
- Data Analytics (3 years)
- Website Design (3 years)
- Schedule Management (2 years)
- Pre-Interview Candidate Screening (2 years)
- Marketing and Social Media Management (2 years)
- Proficient use of software including Microsoft Excel, SmartSheet, CRM platforms, Mailchimp, Buffer, Canva, Meta Business Suite, Wix, FreshBooks
Certification
HubSpot Marketing Software Certification
Languages
Romanian
Native or Bilingual
Spanish
Limited Working
Timeline
Office Administrator
Integrity Pools
06.2023 - Current
Marketing and Social Media Intern
Adventure Woof Pack
01.2023 - 06.2023
Waitress
The Cheesecake Factory
12.2022 - 06.2023
Trainer and Waitress
Lexy's
02.2022 - 01.2023
Trainer and Waitress
Cheddar's Scratch Kitchen
01.2021 - 02.2022
Bookkeeper
Reliant IT LLC
03.2020 - Current
Psychology Intern and Receptionist
Turner Consulting and Therapy Services
04.2019 - 10.2019
Sales Associate
Victoria's Secret
03.2019 - 01.2021
MBA - Organizational Behavior And Human Resources
The University of North Texas
Bachelor of Science - Psychology
The University of Texas at Dallas