Goal-oriented professional successfully assists companies by developing and implementing updates to operational standards, team organization and employee engagement strategies. Proactive and personable leader with top-notch skills in streamlining information, prioritizing tasks and approaching issues with analytical mindset. Bringing years of experience and demonstrated track record of success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Genesys Impact
Washington
12.2022 - Current
Support Booz Allen Hamilton with DoD contracts aimed to redesign the U.S. military public health structure, Market structure, and credentialing and privilege service across the Services to transfer and standardize under the Defense Health Agency (DHA).
Assist in providing oversight to strategic planning and client relationship management, including the development, review, and refinement of deliverables to advance client missions.
Develop and deliver comprehensive briefings to clients and agency stakeholders on business process analysis project plans, updates, findings, and recommendations.
Collaborate with internal and external stakeholders to review, refine, and coordinate Department of Defense (DoD) and agency policies and procedures.
Conduct evaluations of internal and external policy developments, assessing and communicating their impacts on the agency and associated offices.
Enhance agency business process functions by creating standard operating procedures, workflows, narratives, memos, training materials, and instructional documents.
Business Analyst/Instructional System Designer
United States of Citizenship and Immigration (USCIS)
Washington
02.2020 - 12.2022
Supported the Office of Information Technology, Information Security Division, Strategic Operations Team in improving USCIS’s ability to identify, protect, detect, respond, and recover from increased cybersecurity threats.
Provided strategic operations support services for ISD and its branches that result in improved strategy, governance, program management, risk management, communications, and SATE programs to empower ownership of cybersecurity responsibilities, and establish a culture of cyber vigilance across USCIS.
Led the team in working through project changes.
Developed new and revised policies, procedures, and process workflows to maintain compliance with policy updates, and supported agency strategic goals, which include researching and analyzing federal mandates (public laws, existing policies, best practices, etc.), adhering to a change management process, obtaining approvals for proposed policy changes, publishing approved documentation, and maintaining published document versions.
Managed and facilitated a web-based collaborative platform as the Microsoft SharePoint Site Administrator for a user community of approximately 25,000, to provide guidance, training, and support, establish privacy standards and guidelines, manage content, control system access and permissions, and oversee web development and customization.
Led cybersecurity awareness phishing campaigns on a quarterly basis, and managed the Proofpoint cybersecurity training platform for utilization across USCIS, for a user base of 30,000.
Developed and designed mandatory training courses required for elevated privileges and access to security information systems, to include Privileged User Training (PUT) and Computer Security Awareness Training (CSAT) courses.
Designed and delivered communication strategies and training programs that engage learners across the federal agency, with a focus on information security risk and awareness.
Content Manager/Business Analyst
Logistics Management Institute (LMI)
Richmond
11.2017 - 02.2020
Supported PdM GCSS-Army in developing, designing, and delivering interactive multimedia instructional training products and learning solutions to enhance the knowledge and effectiveness of Army and National Guard end users.
Managed the posting of high-quality, instructor-led (onsite and virtual), and interactive web-based courses, including simulations, job aids, scenarios, course materials, and visual aids that are available to end users on the End User Manual Plus website.
Helped define process quality issues, measured current process performance, analyzed root cause defects, and developed targeted process improvement opportunities.
Provided technical expertise to over 20 personnel for Assima STT Trainer and Trivantis Lectora Inspire, software technology tools.
Managed hardware platforms to client specifications in support of the training delivery mission, to ensure all client machines received key software and security updates in a timely manner.
Project Manager
Hughes Group, LLC.
Fort Lee
09.2014 - 09.2017
Led a team of 10 instructional system designers and production of high-quality instructor-led (onsite and virtual) and interactive web-based courses including simulations, job aids, scenarios, course materials and visual aids in accordance with Section 508 accessibility and usability standards
Analyzed and developed business process diagrams and models to support process design and redesign initiatives based on client requirements and proposed solutions to meet 508 expectations
Created metrics, reports, dashboards, advanced chart types, visualizations, and complex calculations to manipulate data
Collaborated and advised stakeholders, subject matter experts, course managers, and contractor teams on solution-design support, performance gaps, user learning needs, and design optimal learning strategies
Executed process improvement solutions to business problems, using data analysis, and optimization tools to support strategic process improvement plans
Performed qualitative and quantitative analysis of key performance indicators to identify opportunities for improvement in the existing business model, processes, and structure
Deployed and managed all training scorm packages on Ancile uPerform’s website to assist with online learning delivery, administering tests and other assignments, and tracking student progress
Created project plans for all projects using a variety of project management software; set and met project deadlines and reprioritized work on deliverables as needed to complete timely delivery of instructional design projects
Technical Trainer
Northrop Grumman Information Systems
Richmond
06.2008 - 09.2014
Assisted in the design of web-based delivery methods for various GCSS-Army (SAP) training materials to US Army Soldiers and prepared and distributed training material packages to world-wide delivery sites and classrooms
Created and managed learning objects to create high quality deliverable products and effectively training others in the use of the tool
Implemented technical solutions to manage and update content revisions to thousands of key training products in an organized and efficient manner that met client delivery deadlines 100% of the time
Developed and organized training manuals, multimedia visual aids, and other educational materials
Installed Software Training Technology tools and related supplemental software tools to facilitate efficient, high quality training development in a timely manner, with little or no down time for developers
Facilitated instruction on software training technology applications for up to 30 students
Developed high-quality relationships with vendors to upgrade and/or enhance software platforms to meet client requirements and industry standards; to solve key software issues quickly
Education
Master of Science - Instructional Technology And Design
Full Sail University
Winter Park, FL
05-2025
Master of Business Administration -
Averett University
Danville, VA
08.2011
Bachelor of Science - Training Development
Old Dominion University
Norfolk, VA
05.2008
Skills
MS SharePoint
MS Visio
Section 508 and usability testing and training
LMS/SCORM learning systems
MS Office Suite
Process improvement
Change management
Instructional design
Training development
Project management
Stakeholder engagement
Agile methodology
Analysis, Development, Design, Implementation, and Evaluation (ADDIE) methodology