Delita Powell
Summary
Actively seeking a customer service or administrative support position where my organizational, multi-tasking, and customer care skills can be effectively utilized.
I am skilled in both telephone and face-to-face customer service and support always offering a professional and positive client experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Care Attendant (HHA)
Waterford at Juno Beach
09.2016 - 03.2024
- Record and track vital patient information, maintain patient journal, and notify supervisory medical personnel of patient status change
- Assist patients with Activities of Daily Living (ADL)
- Ensure shopping, laundry, and housekeeping needs are met
Security Officer
Palm Beach Gardens Med Ctr
01.2015 - 01.2016
- Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers
- Secure premises and personnel by patrolling property
- Provide customer service and assist with operations
- Answer incoming telephone calls
- Greet and direct visitors
Customer Support
A & A Associates
01.2009 - 01.2015
- Answer incoming customer inquiries
- Provide complaint resolution
- Maintain database by entering new and updated customer and account information
- Prepare source data for computer entry by compiling and sorting information
- Process customer and account source documents by reviewing data for deficiencies
Education
CPR
Alliance Fingerprinting Lab
2215 N Military Trail West Palm Beach Fl 3340902.2024
Med Tech
Ruby's Academy For Health Occupations
Fort Lauderdale, FL01.2024
Home Health Aide
Community Vocational Training Center
135 W 12th Riviera Beach Fl 3340406.2017
GED -
TLC Leadership Academy
1136 W 10th Street Riviera Beach Fl 3340407.2015
Security And Loss Prevention Services
Community Vocational Training Center
135 W 12th Street Riviera Beach Fl 3340406.2015
Skills
- Customer care
- Administrative support
- Active listening
- Effective communication
- Teamwork
- Efficiency
- Problem-solving
- Conflict resolution
- Multi-tasking
- Bathing Assistance
- Mobility support
- Compassionate Caregiving
- Housekeeping tasks
- Patient Care
- Grooming assistance
- Dressing assistance
- Safety awareness
- Meal Preparation
- Transfer Techniques
- Light Housekeeping
- Client Confidentiality
- Client Transportation
- Meal Planning
- Physical therapy assistance
- Respectful and Compassionate
- Problem-Solving
- Time Management
- Elderly Care
- Multitasking and Organization
- Daily living assistance
- Dependable and Responsible
- First aid and safety
- Verbal and written communication skills
- Strong Ethics
- Direct Patient Care
- HIPAA Compliance
- Dementia Care
- Compassionate Care
- Flexible schedule and availability
- Compassionate communication
- Relationship Building
- Personal Hygiene Assistance
- Housekeeping
- Patient Companionship
- Flexible Schedule
- Patient Assessments
- COVID-19 Safety Policies
- End of life care
- Supportive Companionship
- Basic Housekeeping
- Medication and Appointment Reminders
- Medication Administration
- Medical record-keeping
- Documentation
- ADL Assistance
- Incident Reporting
- PPE Usage
- Hoyer Lifting Equipment
- Care Plan Management
- Care plan assessment
- Mobility Assistance
- Records Management
- Records Maintenance
- Nutrition knowledge
- Medical Records Management
- Care Plan Adherence
- [Language] Fluency
- Documentation and Recordkeeping
- Medical chart documentation
- Fast Learner
- Critical Thinking
- Clear Communication
- Attentive to People
- CPR Certification
- Decision-Making
- Team Collaboration
- Ability to Lift
- Certified in CPR/AED
- Safety Compliance
- Meal Planning and Preparation
- Cooking meals
- Caring Companionship
- Household Cleaning
Personal Information
Title: Customer Service & Administrative Support
Certification
- CPR and Aed Certification
- Home Health Aide
- Med Tech
Reading Learning new things
As I read it helps me to expand my vocabulary and help me to articulate my words, also I learn new ways and how to adapt to doing vthem
Timeline
Personal Care Attendant (HHA)
Waterford at Juno Beach
09.2016 - 03.2024
Security Officer
Palm Beach Gardens Med Ctr
01.2015 - 01.2016
Customer Support
A & A Associates
01.2009 - 01.2015
CPR
Alliance Fingerprinting Lab
Med Tech
Ruby's Academy For Health Occupations
Home Health Aide
Community Vocational Training Center
GED -
TLC Leadership Academy
Security And Loss Prevention Services
Community Vocational Training Center
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