Hi, I’m
Delix De Jesus Hernandez
Orlando,FL
Summary
Retail in Medical Cannabis Sales Professional License Technician By the Statehood of Puerto Rico focused on exceeding expectations and building customer loyalty. Dedicated customer service and sales professional knowledgeable about preparing, packaging and stocking different cannabis products. Adept at working quickly and maintaining security while meeting high demand. Excellent interpersonal, communication and time management skills.
Overview
14
years of professional experience
Work History
Peninsula Foodservice
Packer
12.2022 - Current
Job overview
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
- Ensured timely completion of orders through effective time management and multitasking skills.
Halperns Steak & Seafood
Packe, Butcher
01.2021 - 12.2022
Job overview
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Showcased exceptional knife skills, consistently producing precise cuts of meat according to customer preferences.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Increased sales by offering personalized customer service, recommending suitable cuts of meat and sharing recipe ideas.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Demonstrated versatility by proficiently handling various types of meat including beef, poultry, pork, lamb, and fish.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Green Spirit
Assistant Manager, Manager
11.2019 - 11.2020
Job overview
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
Caribbean Green
Budtender, Assistant Manager, Manager
10.2017 - 11.2019
Job overview
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Walgreens
Customer Service Beauty Aesthetic Consultant
12.2012 - 10.2017
Job overview
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
KFC (Kentucky Fried Chicken)
Cash Register Cashier, Customer Service
01.2010 - 11.2012
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
Luis Hernaiz VeronneCalle Autonomía Final Canovanas, PR 00729
High School Diploma
05.2007
Skills
Knowledgeable about the cannabis industry and its policies and laws
Working knowledge of medical and retail cannabis industry
Working knowledge of BioTrack THC point of sale system
An extremely positive attitude
Achievement-oriented and hard working
Organized, flexible, and empathetic
Detail-oriented and proactive
Excellent leadership and management skills
Strong time management and prioritization skills
Ability to multi-task in a fast-paced, high-volume environment Strong communicator who can present ideas clearly
Strong problem solving and decision-making skills
Collaborative
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Packer
Peninsula Foodservice
12.2022 - Current
Packe, Butcher
Halperns Steak & Seafood
01.2021 - 12.2022
Assistant Manager, Manager
Green Spirit
11.2019 - 11.2020
Budtender, Assistant Manager, Manager
Caribbean Green
10.2017 - 11.2019
Customer Service Beauty Aesthetic Consultant
Walgreens
12.2012 - 10.2017
Cash Register Cashier, Customer Service
KFC (Kentucky Fried Chicken)
01.2010 - 11.2012
Luis Hernaiz Veronne
High School Diploma