Summary
Overview
Work History
Skills
Timeline
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Deliyah Rozier

Springfield,IL

Summary

Proven Direct Support Professional with a track record of enhancing patient satisfaction and increasing first-call resolution rates by over 20% at Visiting Angels Home Care. Skilled in compassionate caregiving and adept in client support, demonstrating strong ability in maintaining confidentiality and fostering positive relationships. Excelled in high-pressure situations, contributing significantly to team and organizational success.

Overview

8
8
years of professional experience

Work History

Direct Support Professional

IAG
12.2021 - Current
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Healthcare Customer Service Representative

Visiting Angels Home Care
05.2016 - 11.2021
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Skills

  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • ADL support
  • Client Transportation
  • Patient Care
  • Direct Patient Care
  • Housekeeping tasks

Timeline

Direct Support Professional

IAG
12.2021 - Current

Healthcare Customer Service Representative

Visiting Angels Home Care
05.2016 - 11.2021

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Deliyah Rozier