D. Elizabeth Porter
Customer service/ Loss Prevention
Irving,TX
Summary
Talented Investigator with remarkable customer service bringing 22 years of experience and expertise in both digital and field investigations. Highly observant and detail-oriented with strong follow-through and analytical approach. Ready for new challenge in long-term position.
Overview
12
12
years of professional experience
Work History
Assistant Director
Allied Universal Security Services
Portland, OR
10.2017 - 10.2018
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Trained and mentored new employees on industry practices and business operations.
- Worked with team leaders to arrange schedules based on production requirements and available resources.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Led team of 4 supervisor professionals in special projects and daily operations.
- Directed work of key team members to create cutting-edge cinematography work.
- Assisted senior leadership in managing all aspects of operations.
- Oversaw business calendar of events and scheduled key initiatives.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Built and strengthened relationships with vendor representatives thru out the mall.
- Networked with local and regional businesses to promote partnerships and drive growth.
- Oversaw vendor delivery deadlines and requirements to fulfill priority contracts.
- Maintained communication and information exchange with technical counterparts at mall sites.
Loss Prevention Specialist
Gap
Portland, OR
01.2017 - 10.2018
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Provided loss control reporting for prospects and clients.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Completed loss control surveys for underwriting information and evaluation.
- Established solid client base by identifying company resources, determining client risk factors and promoting solutions that alleviated risk potential.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Coached, directed and mentored management team in loss investigation and reporting techniques.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Offered friendly and efficient service to Management along with customers, handled challenging situations with ease.
Organized Retail Crime Specialist
Albertsons Company
Irving, TX
12.2018 - Current
- Provide assistant to my direct supervisor with customer service with local law enforcement.
- Execute task within a timely fashion. Provide information and instruction of next steps to store management team along with Loss prevention agents.
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
- Conducted interviews with suspects and filed reports of findings.
- Oversaw criminal cases, coordinated investigations and prepared evidence and investigators for court cases.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Assisted in apprehension of local individual, resulting in identified fraudulent charges worth.
- Work with store manager and store loss prevention on policy and procedures.
Loss Prevention Specialist
Sephora USA
Portland, OR
06.2011 - 11.2016
- Increased company understanding of loss control strategies through,implementation of new programs..
- Provided loss control reporting clients.
- Built strong partnerships by gaining customer trust for implementation of viable loss control strategies.
- Maintain employee awareness and training of approximately 150 employees in external theft, which included mentoring in " How to recover product while client servicing without accusing".
- O.S.H.A Programs
- Building O.R.C cases while working closely with Law Enforcement, D.A office along with a network of loss prevention experts.
- Part of on-boarding process for new employees , including leadership.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Education
High School Diploma -
Tigard High School
Tigard, OR06.1994
Skills
- Fraud prevention mastery
- Strong research skills
- Video surveillance systems
- Surveillance techniques
- Investigating crimes
- Supervising investigations
- Background Checks
- Customer service
- Partnership
Diamond painting, Scrapbooking, Traveling
I enjoy traveling for the ability to learn something new or a different culture. Scrapbooking and diamond painting are to relax my mind and be creative.
Timeline
Organized Retail Crime Specialist
Albertsons Company
12.2018 - Current
Assistant Director
Allied Universal Security Services
10.2017 - 10.2018
Loss Prevention Specialist
Gap
01.2017 - 10.2018
Loss Prevention Specialist
Sephora USA
06.2011 - 11.2016
High School Diploma -
Tigard High School
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