Delja P Malanga
Lawrencevile
Summary
Dynamic Claims Consultant with a proven track record at Sedgwick CMS, excelling in multilingual customer service and effective problem-solving. Recognized for enhancing client satisfaction through attention to detail and strong communication skills in French, Portuguese, and English. Adept at managing data entry and documentation, consistently exceeding service standards.
Overview
10
10
years of professional experience
Work History
Claims Consultant
Sedgwick CMS
10.2022 - Current
- Provided excellent customer service in French, Portuguese and English while handling inquiries, complaints, and issues via email and phone.
- Demonstrated strong knowledge of company products and services in all three languages to support clients in making informed buying decisions.
- Maintained customer satisfaction by consistently addressing concerns in timely and effective manner.
- Processed transactions, returns, and exchanges while adhering to company policies and procedures.
- Utilized database systems to manage customer information provide accurate and timely data entry.
- Collaborated with team to improve customer service processes and maintain high-quality standards
Senior Customer Consultant
Rastch
12.2019 - 06.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Data Entry Specialist
Porsche Atlanta Perimeter
08.2020 - 08.2021
- Accurately entered data in French, Portuguese, and English into the database on a daily basis.
- Maintained the integrity of data by ensuring completeness, accuracy, and validity.
- Ensured confidentiality and data security in accordance with company policies and procedures.
- Collaborated with other departments to ensure accurate and timely data entry.
- Performed regular data checks to ensure data accuracy and identify errors.
- Provided ad hoc support to other teams to ensure smooth data flow and integrity.
Direct Support Professional
Birchwoods at Canco
04.2017 - 11.2019
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Personal Support Specialist
Home Care Solutions, Inc
03.2015 - 01.2017
- Developed strong rapport with clients'' families through open communication channels and regular updates on progress made.
- Assisted clients with daily living tasks such as personal hygiene, meal preparation, and medication management to promote independence and selfcare.
- Established trusting relationships with clients, fostering an atmosphere of open communication and mutual respect.
- Documented client progress on a regular basis, providing updates to involved parties in line with confidentiality requirements.
- Consistently demonstrated professionalism, empathy and respect in all interactions with clients, their families and colleagues; fostering a supportive and positive atmosphere for all involved.
Education
Bachelor of Science - Business Administration And Management
Interactive College of Technology
Atlanta, GA06-2025
Skills
- Fluent in French, Portuguese, and English
- Proficient in Microsoft Office and Google Drive
- Excellent communication skills in all three languages
- Effective problem-solving skills
- Attention to detail
- Strong data entry skills
- Ability to multitask and prioritize
- Great teamwork skills
- Administering Claims
- Production Goals
- Documentation Review
- Information Updates
Languages
French
Native or Bilingual
Portuguese
Native or Bilingual
English
Timeline
Claims Consultant
Sedgwick CMS
10.2022 - Current
Data Entry Specialist
Porsche Atlanta Perimeter
08.2020 - 08.2021
Senior Customer Consultant
Rastch
12.2019 - 06.2022
Direct Support Professional
Birchwoods at Canco
04.2017 - 11.2019
Personal Support Specialist
Home Care Solutions, Inc
03.2015 - 01.2017
Bachelor of Science - Business Administration And Management
Interactive College of Technology
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