Dell Aaliyah
Lansing ,MI
Summary
Proven track record in enhancing patient safety and satisfaction at University of Michigan Health Sparrow Hospital, demonstrating exceptional mental health awareness and de-escalation techniques. Skilled in creating impactful marketing content for Q11photography, showcasing strong time management and teamwork abilities. Achieved significant improvements in patient care and digital customer engagement, reflecting dedication and people skills.
Overview
5
5
years of professional experience
Work History
Patient Safety Sitter
University of Michigan Health Sparrow Hospital
03.2024 - Current
- Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
- Reduced instances of self-harm by closely observing at-risk patients and intervening when necessary to prevent injury.
- Completed comprehensive training programs in de-escalation techniques to effectively manage agitated or aggressive patients while maintaining personal safety.
- Facilitated smooth transitions between shifts by communicating pertinent information about each patient''s status to the incoming sitter or nursing staff member.
Marketing Assistant
Q11photography
10.2021 - Current
- Created engaging content for Tiktok, Facebook, and Instagram.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Edited behind the scenes of clients experience and uploaded them to social media.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Photographer
Q11 Photography
10.2021 - Current
- Digitally edited camera settings to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Satisfied customer to full potential.
Med Tech/Caregiver Attendant
Leisure Living
03.2024 - 05.2024
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Passed medication to patients as needed.
Certified Nursing Assistant In Training
Medilodge Of Okemos
09.2023 - 01.2024
- Used effective communication skills when interacting with diverse populations within the healthcare setting.
- Assisted in maintaining a clean and organized environment, reducing the risk of infection for patients.
- Provided customized care according to individual health plan.
- Prevented bedsores through regular repositioning of bedridden patients, preserving skin integrity.
Digital Shopper
Walmart
01.2020 - 02.2022
- Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Education
Michigan State University
East Lansing, MI 08.2022 - 5 2026
Skills
Basic Life Support
Reliability and punctuality
Mental health awareness
Professional boundaries
Responsibility
Determination
Teamwork
People skills
Productivity and organization
Time Management
Accomplishments
I am a junior student at the school of Michigan State University in Lyman Briggs, a program of math and science. I have achieved a 3.0 GPA throughout the semesters of attending college and plan on striving for more and better.
AWARDS: Honor Roll, Perfect Attendance, CNA and Med Tech training class certification
Timeline
Patient Safety Sitter
University of Michigan Health Sparrow Hospital
03.2024 - Current
Med Tech/Caregiver Attendant
Leisure Living
03.2024 - 05.2024
Certified Nursing Assistant In Training
Medilodge Of Okemos
09.2023 - 01.2024
Michigan State University
08.2022 - 5 2026
Marketing Assistant
Q11photography
10.2021 - Current
Photographer
Q11 Photography
10.2021 - Current
Digital Shopper
Walmart
01.2020 - 02.2022
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