Summary
Overview
Work History
Education
Skills
Timeline
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Dell-Fin Louise Hiilani Leong

Kailua,HI

Summary

Vastly experienced Administrative Assistant providing office coordination, records management and exceptional customer service in fast-paced environments. Attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Well organized and self-motivated work ethic to perform effectively in independent or team environments with adaptability and responsiveness for changing needs.

Overview

41
41
years of professional experience

Work History

Associate Escrow Assistant

First American Title
12.2012 - 12.2023
  • Customer Service of front office, phone calls, and email inquiries by promptly addressing and providing status updates.
  • Efficiently processed incoming funds from buyers and sellers in a secure and timely manner.
  • Consistently updated confidential client information in database, keeping records accurate and up-to-date throughout the transaction process.
  • Meticulously verifying necessary documents for potential items of concern and addressed immediately.
  • Securely processed digitized bank deposits.
  • Supported team members in multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.

Administrative Secretary

Properties Unlimited Inc.
04.1996 - 01.2012
  • Developed and implemented strategic plans and initiatives of office operations for optimal efficiency and growth.
  • Strengthened overall cohesiveness with staff and clients of daily challenges or unprecedented situations through attentive problem solving and prompt resolutions while maintaining strict confidentiality.
  • Prepare, monitor and maintain real estate agents contract ensuring full compliance of National, State and City regulations accounting for commission disbursements.
  • Coordinated meetings and events by planned agendas, sales reports, presentations, reference materials and guest speakers.
  • Executed successful project completion through diligent tracking, updated databases and deadlines.
  • Managed vendor relations ensuring quality services at competitive prices.
  • A project team member of the State of Hawaii Department of Hawaiian Homes Land first project in Kapolei to qualify and assist applicants throughout the regulated home buying process.
  • Volunteer with special needs and non-profit organizations.

Office Assistant

Island Homes
03.1992 - 10.1992
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Streamlined communication between departments for better collaboration and increased productivity.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.

Administrative Secretary

Consolidated Financial Services/Banyan Realty
11.1982 - 03.1991
  • Enhanced office efficiency by organizing and maintaining files, managing correspondence, and scheduling appointments.
  • Managed budgetary responsibilities with accuracy, tracking expenditures and submitting expense reports for approval.
  • Facilitated interdepartmental collaboration by establishing effective lines of communication between team members and leaders.
  • Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
  • Assisted in the development of policies and procedures of administrative processes for improved efficiency.
  • Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.

Education

Real Estate Sales

Dower School of Real Estate
Honolulu

Associate of Applied Science - Clerical

Kapiolani Community College/University of HI Community Colleges
Honolulu, HI

Skills

  • Office Administration
  • Microsoft Office
  • Customer Service and Client Relations
  • Sales and Team Support
  • Bookkeeping
  • Detail Oriented
  • Data Collection and Confidential Records Management
  • Inventory Control
  • Quality Assurance
  • Multitasking and Prioritization
  • Policy and Procedure Implementation
  • Regulatory Compliance
  • Meetings and Events Coordination
  • Licensed Real Estate Sales 18 years

Timeline

Associate Escrow Assistant

First American Title
12.2012 - 12.2023

Administrative Secretary

Properties Unlimited Inc.
04.1996 - 01.2012

Office Assistant

Island Homes
03.1992 - 10.1992

Administrative Secretary

Consolidated Financial Services/Banyan Realty
11.1982 - 03.1991

Real Estate Sales

Dower School of Real Estate

Associate of Applied Science - Clerical

Kapiolani Community College/University of HI Community Colleges

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Dell-Fin Louise Hiilani Leong