Della Armes
Powell,TN
Summary
Versatile and results-driven professional with a proven track record at Sheds 365, enhancing customer satisfaction and teamwork among my peers. Skilled in relationship building, I excel in identifying needs and delivering solutions. My commitment to continuous development and teamwork has driven success in sales, customer service, and project coordination.
Overview
11
11
years of professional experience
Work History
Shed Specialist
Sheds 365
Knoxville, TN
11.2023 - Current
- Organized client meetings everywhere from Madisonville to Jefferson to provide on site pricing, excellent customer experience.
- Researched and analyzed customer feedback to identify areas of improvement for myself, as well as our team.
- Had the pleasure of assisting people, from within our team to our customers, I've been able to experience the joy of helping people during my tenure as a Shed Specialist.
- Provided technical support for colleagues experiencing difficulties with Facebook, Bigin, Dealer Portal.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Made complete sales via internet- without the customer ever seeing the product in person.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make certain I'm finding ways for myself to be more productive.
- Stayed in close contact with Logistics concerning inventory and supplies to ensure materials were available when needed.
- Submitted updates on industry trends, prompting Logistics to adjust inventory sent to my store.
- Provided training for new hires on the company's procedures and policies.
- Maintained accurate records of customer interactions and feedback.
- Participated in ongoing training and compliance activities.
- Coordinated with other departments to ensure efficient workflow processes.
- Maintained positive working relationship with fellow staff and management.
- Analyzed customer needs and recommended appropriate products or services.
- Implemented strategies to take advantage of new opportunities.
- Determined consumer needs to provide products and services appealing to larger market.
Sales Associate
Old Hickory Buildings
Powell, TN
03.2021 - 11.2023
- Prepared merchandise for purchase or rental.
- Maintained records related to sales for store management.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Described merchandise and explained use, operation and care.
Construction Assistant
Bubba's Home Improvement
Powell, TN
03.2014 - 11.2023
- Operated equipment and tools safely to carry out efficient project work.
- Assisted in site preparation and cleanup, ensuring adherence to safety protocols.
- Operated light machinery under supervision, such as forklifts and compactors.
- Calculate and order all materials needed for projects.
- Ensure projects are completed efficiently.
- Line up contractors to assist with large projects.
- Pay sub contractors and employees weekly.
- Manage all invoicing, scheduling, client meetings, quotes.
- Meet with potential clients to discuss quotes and get their vision for each project.
Office Manager
Preferred Living Homes
Powell, Tennessee
01.2021 - 07.2021
- Organized schedules and delegated tasks.
- Mediated conflicts with customers due to inaccurate information given by member of sales team and facilitated effective resolutions to disputes.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Produced thorough, accurate and timely reports of project activities.
- Answered phone calls, responded to emails, delegated tasks to appropriate members of contractor team.
- Used judgment and initiative in handling confidential matters and requests.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained confidential records relating to personnel matters.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Delegated work to contractors, scheduling work to be completed in a timely manner to ensure customer needs were met.
Education
Some College (No Degree) - Early Childhood Care And Education
Pellissippi State Community College
Knoxville, TNSkills
- Billing
- Payroll processing
- Operations management
- Documentation and control
- Staff training
- Product sales
- Sales experience
- Sales professional
- Dependability and reliability
- Product knowledge
- Adaptability and flexibility
- Sales support
- Verbal and written communication
- Customer service
- Computer skills
- Clear communication
- Teamwork and collaboration
- Positive attitude
- Social media expertise
- Relationship building
- Sales and marketing
- Training and mentoring
- Willingness to learn
- Continuous development
- I enjoy helping people
- I love learning new things
- I'm always up for a challenge
Timeline
Shed Specialist
Sheds 365
11.2023 - Current
Sales Associate
Old Hickory Buildings
03.2021 - 11.2023
Office Manager
Preferred Living Homes
01.2021 - 07.2021
Construction Assistant
Bubba's Home Improvement
03.2014 - 11.2023
Some College (No Degree) - Early Childhood Care And Education
Pellissippi State Community College