Della Bone

Answered inbound calls and assisted customers with their online banking, activated credit/debit cards, & gave approvals on checks and debt/credit card transactions to merchants.

Answered inbound calls and assisted customers with their questions about their health insurance plan coverage, deductibles and copays, and found doctors and offices in their network.

• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Handled various accounting transactions.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Enhanced branch sales through cross-selling bank products and services to customers.
• Counted and packaged currency and coins.
• Assisted with customer’s online and mobile banking questions and registered them.

• Responded to inquiries from callers seeking information.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Accepted payments.
• Scheduled appointments.
• Signed in patients.