Della Chapman
Batesville,IN
Summary
Dynamic Practice Coordinator at The Christ Hospital Health Network with expertise in HIPAA compliance and patient scheduling. Achieved significant improvements in clinic efficiency and patient satisfaction through streamlined operations and effective team training. Proven ability to foster collaboration and enhance communication across departments, ensuring optimal patient care and resource allocation.
Overview
44
44
years of professional experience
Work History
Practice Coordinator
The Christ Hospital Health Network
01.2010 - Current
- Coordinated patient scheduling and optimized appointment flow to enhance clinic efficiency.
- Managed electronic health record (EHR) systems, ensuring accuracy and compliance with regulations.
- Developed training programs for new staff, promoting best practices in patient care and administration.
- Streamlined office operations, reducing administrative delays through process improvements.
- Facilitated communication between departments to enhance collaboration on patient care initiatives.
- Improved staff communication and collaboration with the implementation of a centralized information system.
- Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
- Negotiated contracts with vendors for cost-effective pricing on medical supplies, keeping expenses within budget limitations.
- Assisted physicians in developing treatment plans tailored to individual patient needs, resulting in higher success rates of recovery or symptom management.
- Coordinated continuing education opportunities for staff members to stay current with industry standards and best practices.
- Reduced wait times for patients by efficiently managing daily clinic operations.
- Supervised team of 12 office personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Team Lead
Aurora Medical Center
03.2007 - 11.2009
- Led interdisciplinary teams to enhance patient care and operational efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced patient wait times.
- Mentored and trained staff on best practices, fostering a culture of continuous learning.
- Collaborated with management to develop strategic initiatives aligned with organizational goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Scheduler
The Christ Hospital Health Network
07.2000 - 09.2006
- Coordinated scheduling across various departments to optimize resource allocation and patient care.
- Managed daily appointment bookings using electronic health record systems to enhance operational efficiency.
- Streamlined communication between healthcare providers and patients to reduce appointment conflicts and improve satisfaction.
- Developed and implemented scheduling protocols that improved workflow consistency in a fast-paced environment.
- Trained new staff on scheduling software, ensuring adherence to best practices and operational standards.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Scheduling Specialist
Dearborn County Hospital
08.1981 - 06.2000
- Coordinated appointment schedules to optimize patient flow and resource allocation.
- Managed electronic scheduling systems to enhance operational efficiency and minimize conflicts.
- Oversaw daily scheduling operations, ensuring accurate and timely appointments for patients and staff.
- Developed training materials and mentored new staff on scheduling procedures and best practices.
- Implemented process improvements that reduced appointment wait times and increased patient satisfaction.
- Facilitated communication between departments to ensure seamless coordination of patient care services.
Education
High School Diploma -
East Central High School
Brookville, IN05-1979
Skills
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
Timeline
Practice Coordinator
The Christ Hospital Health Network
01.2010 - Current
Team Lead
Aurora Medical Center
03.2007 - 11.2009
Scheduler
The Christ Hospital Health Network
07.2000 - 09.2006
Scheduling Specialist
Dearborn County Hospital
08.1981 - 06.2000
High School Diploma -
East Central High School