Della Giles
Columbus,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure any level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Unemployment Claims Specialist 1
State Of Ohio
08.2002 - Current
- Streamlined unemployment claims process by implementing efficient case management strategies.
- Enhanced customer satisfaction by resolving complex claim issues in a timely and professional manner.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies.
- Improved accuracy of claims data by regularly updating and maintaining electronic records.
- Expedited claim approvals by effectively prioritizing workload and managing deadlines.
- Increased team productivity by providing ongoing training and support to at least 20 junior staff members.
- Facilitated interdepartmental communication, ensuring consistent application of policies and procedures across all teams.
- Negotiated settlements with claimants in contested cases, resulting in fair outcomes for both parties.
- Assisted claimants in navigating unemployment benefits system, addressing concerns, and answering inquiries promptly.
- Developed comprehensive reports detailing claim trends, patterns, and potential areas for improvement within all departments.
- Maintained up-to-date knowledge of federal and state regulations governing unemployment insurance programs, ensuring compliance at all times.
- Collaborated with other departments to develop streamlined processes for sharing information related to unemployment claims.
- Provided exceptional customer service to both internal and external stakeholders while managing high volume incoming calls and emails daily.
- Reviewed appeal requests from denied claimants, making determinations based on unemployment guidelines and individual case factors.
- Handled escalated claimant issues professionally, working towards satisfactory resolutions without compromising company policies or procedures.
Education
High School Diploma -
Linden McKinley High School
Columbus, OH06.1987
Skills
- Claims Processing
- Policy Interpretation
- Unemployment Law Knowledge
- Application support
- Relationship Building
- Effective Communication
- Team building
- Adaptability and Flexibility
- Telephone Etiquette
- Professional Demeanor
- Attention to Detail
- Problem-solving abilities
- Payment Collection
- Knowledgeable in multiple software systems
- Effective communication skills
- Analytical Skills
- Team Collaboration
Certification
Train the Trainer
UC Basic Training
Workforce Investment Act
Basic Steward Part 1 & 2
Ohio Ethics Law Overview and Insights
Securing the Human Training Course
Myers-Briggs Type Indicator(MBTI)
Fundamentals of Leadership
Introduction to Contribution Systems
Cashiering
Performance Management & ODJFS Performance Review System
Harassment/Discrimination Prevention & Cultural Diversity Training
Quality Services Thru Partnership/QSTP
Customer Service Strategies and Skills
International Association of Workforce Professionals(IAWP)
Timeline
Unemployment Claims Specialist 1
State Of Ohio
08.2002 - Current
High School Diploma -
Linden McKinley High School
Train the Trainer
UC Basic Training
Workforce Investment Act
Basic Steward Part 1 & 2
Ohio Ethics Law Overview and Insights
Securing the Human Training Course
Myers-Briggs Type Indicator(MBTI)
Fundamentals of Leadership
Introduction to Contribution Systems
Cashiering
Performance Management & ODJFS Performance Review System
Harassment/Discrimination Prevention & Cultural Diversity Training
Quality Services Thru Partnership/QSTP
Customer Service Strategies and Skills
International Association of Workforce Professionals(IAWP)
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