DELLA HATTERY
Retired
Crawfordville,Fl.
Summary
I am seeking a position that will allow me to be back in the work force. I would enjoy utilizing my creative side. I enjoy putting gift baskets together, wrapping gifts and designing creative diaper gift Cakes Etc.. I believe with all my customer service experience, solving situations, organizing and tracking supplies, processing orders for equipment and supplies and turning frowns upside down that I would be an Asset to your TEAM.
I retired from FAMU FCU on August 31,2018. I have experience in Customer Service, while in my professions of a Staff Accountant, a Public Works Administrative Assistant, a Finance Assistant/Receptionist, a Help Desk Technician, HR Specialist, Fiscal Specialist in Payroll part of a team that focuses on Customer Care and interaction with fellow employees and the public. I have many years of Customer Service and I am a dedicated and dependable individual that would like to use my experience learned while working in my Professions to make a positive contribution to your organization.
Overview
3
3
years of post-secondary education
1840
1840
years of professional experience
Work History
Staff Accountant
FAMU Federal Credit Union
Tallahassee, FL
03.2017 - 08.2018
- Ability to plan, organize and coordinate office projects and work assignments.
- Self-motivated and dependable with high aptitude for accuracy and detail, able to switch gears quickly.
- Thrives in challenging environment and possess strong work ethic with the ability to work independently.
- Efficient use of Microsoft Office and the internet.
- Prints daily system reports.
- Verifies daily general ledger entries.
- Processes and returns share drafts, ensuring all items balance.
- Ensures credit is received for items returned.
- Processes and returns ACH items, ensuring all items balance.
- Ensures adherence to NACHA rules and regulations.
- Handles ACH origination items, including initial set-up, changes, deletions, etc.
- Balances ATM transactions.
- Makes adjustment entries when required.
- Researches and resolves any general ledger discrepancies or outstanding items.
- Posts credit card daily accounting entries received from Card Services, reconciles all entries for accuracy.
- Posts entries to general ledger from Corporate One daily reports.
- Handles incoming and outgoing wires.
- Proofs all daily general ledger entries and then posts to the appropriate general ledger accounts.
- Handles entering Share Draft/ACH stop payments.
- Handles EFT ACH Reclamations.
- Posts provisional reimbursement for fraudulent debit card transactions.
- Prepares paperwork for dispute and forwards to Card Services.
- Researches and reconciles all general ledger accounts to ensure system is accurate.
- Assist in the development of departmental automation.
- Handles accounts payable.
- Prepares accounts payable checks after receiving proper authorization.
- Monitors credit union expenses to ensure invoices paid are legitimate and questions any unknown payables.
- Back-up for processing Credit Union payroll and handling 401K deductions.
- Ensures all payroll reports balance and the credit union is charged accordingly for the total.
- Provides friendly, professional service both to internal staff and external customers.
Administrative Assistant
Wakulla County Public Works/ESG Operations Inc
Crawfordville, Fl
08.2014 - 03.2017
- I process the Invoices and am the Human Resource and Payroll Specialist, I process all new hire paperwork, drug testing and background checks.
- I train new employees on our online payroll system to enter time and print out any information they may need.
- I organize and maintain all client and employee files including track Hep B series, driving records and DOT physicals.
- I prepare concurrency letters for builders, process billing and prepare deposits for our clients at Summercamp on Soft Water software.
- I am responsible for all credit card accounts and reporting in Suntrust.
- I answer phones and assist citizens with their concerns or direct them to the department that can fulfill their needs.
- I log all customer concerns in our web based system.
Help Desk Technician
Florida Association of Court Clerks/Comptrollers
Tallahassee, Fl
02.2008 - 03.2014
- Responsible for the initial intake of all end users service request via calls, e-mails, faxes and mail.
- Make an initial assessment, triage, research and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components.
- Resolve basic incidents and requests, log all information pertaining to the request, engage other service desk resource to resolve incidents in a timely manner.
- Provide technical service to the Clerks of Court, Public and Attorneys with our web sites and applications.
- Review and close service desk calls.
- Process travel, expense reports and timesheets for service desk personnel.
Receptionist/Finance Assistant
Florida Association of Court Clerks and Comptroller
Tallahassee, Fl
02.2013 - 03.2013
- I fill in for the receptionist and the help desk when needed.
- I also work one to two days a week for Finance.
- Duties are: Sort and deliver mail, Reconcile bank statements, collect and review timesheets for accuracy, Generate monthly invoices for Reimbursements of expenses.
- Assist the CEO with CPE requirements, registration for courses, tracking CPE hours and filing forms for various certifications.
- Order office supplies, process mail and other general office support.
H.R. Specialist
Wakulla County School Board
Crawfordville, FL
11.2002 - 02.2008
Fiscal Specialist
02.1995 - 03.1998
- Organize and implement new employee orientation program which includes: preparing new employee packets; informing employees of Personnel Handbook rules and regulations; presenting the blood-borne pathogens training program; fingerprinting employees using the DOE/FDLE’s Fingerprint Applicant Processing System; Organize and maintain all personnel files.
- Coordinated and distributed job postings and advertisements in local newspapers, websites, job lines and local schools.
- Process and respond to emails, assist in records management.
- Responsible for briefing the Director on important issues and deadlines.
Cashier Hostess
Angelos Restaurant
Panacea, FL
05.201 - 05.2021
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Wakulla High School
Crawfordville, FL 08.1970 - 06.1973
I have enjoyed crafts with a seaside flair.
I have enjoyed crafts with a seaside flair. I also have always enjoyed designing cakes for ball teams and Grandchildren's Birthdays.
Those have been the family of the Simpsons, a guitar and a horse head to name just a few!!
Timeline
Staff Accountant
FAMU Federal Credit Union
03.2017 - 08.2018
Administrative Assistant
Wakulla County Public Works/ESG Operations Inc
08.2014 - 03.2017
Receptionist/Finance Assistant
Florida Association of Court Clerks and Comptroller
02.2013 - 03.2013
Help Desk Technician
Florida Association of Court Clerks/Comptrollers
02.2008 - 03.2014
H.R. Specialist
Wakulla County School Board
11.2002 - 02.2008
Fiscal Specialist
02.1995 - 03.1998
High School Diploma -
Wakulla High School
08.1970 - 06.1973
Cashier Hostess
Angelos Restaurant
05.201 - 05.2021
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