Della Hicks
Franklin,PA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Licensed Insurance Agent/Quality Control Analyst
Franklin Insurance Agency Inc.
08.2011 - 04.2024
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately.
- Verified entered data against source documents to maintain consistency across multiple platforms within organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Collated and organized data entry documents into filing systems for easy access.
Skills
- Risk Assessment Knowledge
- Customer Billing
- Quality Assurance Requirements
- Insurance product expertise
- Client Relationship Management
- Policy Management
- Claims Handling Proficiency
- Customer Service
- Licensed Insurance Agent
- Policy Renewals
- Data Entry
- Applied Epic
- Policy Changes
Timeline
Licensed Insurance Agent/Quality Control Analyst
Franklin Insurance Agency Inc.
08.2011 - 04.2024
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