Della Ison
Sabina,OH
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Warehouse Packer
Express Employment Professionals
Wailmington, Ohio
07.2020 - 03.2022
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Reviewed orders to verify products met specifications.
CCA
USPS
Dayton, Ohio
05.2018 - 07.2020
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
Assistant Manager
New York & Company
Jeffersonville, Ohio
10.2015 - 04.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Achieved recognition for contribution to store success by optimizing sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Substitute Secretary/ Custodian
Greeneview Local Schools
Jamestown , Ohio
09.2013 - 09.2015
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and greeted callers enthusiastically.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into [Software] system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Reviewed and balanced daily bank deposits and deposit report.
- Recorded expenses and maintained accounting records.
- Recorded daily financial transactions using Quickbooks and handled payments of accounts.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Drafted agendas, recorded minutes and created documents for meetings.
- Provided onboarding and training for new support staff.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Implemented paperless filing system for departments.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Key Holder
Dollar General
Jamestown , Ohio
12.2011 - 09.2013
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Created financial reports and documentation for review by store management staff.
- Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Trained team members in successful strategies to meet operational and sales targets.
- Trained newly hired [Job title]s in upselling techniques, [Skill] and [Skill], bolstering job expertise within [Timeframe].
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Returned change and currency and processed debit and credit card payments with [Number]% accuracy rate.
- Promoted business' development by building and maintaining relationships with new clients.
- Researched issues to obtain appropriate answers to customer inquiries.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Initiated task schedule to [Job title]s based upon individual strengths and familiarity with [Area of expertise].
- Successfully drove new product lines to increase annual profits by [Number]%.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Recruited, managed and motivated [Number]-member retail team to give every guest positive and memorable experiences.
- Recruited, hired and trained over [Number] new team members in [Timeframe].
Shipping and Receiving Associate
Gap/ Banana Republic
Grove City, Ohio
04.2006 - 11.2011
- Updated database with changes in carrier status.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
- Reviewed order data to verify transactions and shipping dates.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Care Giver/ Dietary Cook/ Laundry
Wintersong Adult Care
Washington Court House, Ohio
01.2003 - 10.2006
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
- Followed standard recipes, menus and apportions according to established standards.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
- Planned menus complying with established health guidelines and budget limitations.
Education
High School Diploma -
Miami Trace High School
Washington Court House, OH05.2003
Skills
- Cash Register Operations
- Order Fulfillment
- Customer and Call Response
- Attention to Detail
- Customer Relationships
- Payment Processing
- Microsoft Office
- Stocking and Replenishing
- Pricing Inquiries and Validation
- Stockroom Maintenance
- Reliable and Responsible
- Inventory Recordkeeping
- Proficient in Microsoft Office
- Productivity and Time Management
- Verbal and Written Communication
- Warehouse Coordination and Support
- Product Packaging
- Shelving and Storage
- Merchandise Retrieval and Distribution
- Motivated Team Player
- Cleaning and Sanitizing
- Data Entry and Database Skills
- Merchandising and Display
- Safety Procedures
- Customer Service
- Product Tagging and Categorization
- Strong Attention to Detail
- Data Entry
- Quality and Defect Control
- Heavy Lifting
- Customer-Oriented
- Processing Returns and Defective Items
- Tagging and Categorizing
- Storage Methods and Procedures
- Customer Inquiry Management
- Quick Learner
- Stock Disposal
- Decision Making
- Problem Solving
- Adaptable and Flexible
- Data Entry Software
- Staff Training
- Friendly and Enthusiastic
- Regulatory Compliance
- Team Coordination
- Recordkeeping and Documentation
- Inspecting and Examining Merchandise
- Merchandise Inspection
- Goal Setting and Prioritization
- Returns and Defective Items Processing
- Handling Customer Inquiries
- Organization and Categorization
- Shipping Procedures
- Shipping and Receiving
- Customer-Oriented Mindset
- Item Tagging
- Merchandise Requisition
- Critical Thinking
- Data Processing
- Organizational Skills
- Honesty and Integrity
- Stock Management
- Active Listening
- Orders and Requisition
- Reports and Spreadsheets Generation
- Product Sales and Promotion
- Inventory Management and Planning
- Generating Reports and Spreadsheets
- Equipment Operation and Monitoring
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Timeline
Warehouse Packer
Express Employment Professionals
07.2020 - 03.2022
CCA
USPS
05.2018 - 07.2020
Assistant Manager
New York & Company
10.2015 - 04.2018
Substitute Secretary/ Custodian
Greeneview Local Schools
09.2013 - 09.2015
Key Holder
Dollar General
12.2011 - 09.2013
Shipping and Receiving Associate
Gap/ Banana Republic
04.2006 - 11.2011
Care Giver/ Dietary Cook/ Laundry
Wintersong Adult Care
01.2003 - 10.2006
High School Diploma -
Miami Trace High School