Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Della Patterson

Louisburg,NC

Summary

Knowledgeable daycare leader with in-depth understanding of program management, budget administration and emergency planning. Hardworking and decisive with good organizational, problem-solving and conflict management skills.. Background includes managing teams of childcare professionals focused on caring for kids ages 3 to 4. Proficient in leading full-time schedules, Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Restaurant General Manager

Pizza Hut Of Louisburg
01.2012 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.
  • Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Center Director

Franklin Vance Warren Opp Nelson Head Start
09.2003 - 01.2012
  • Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
  • Developed strong community relationships to support center programs and initiatives.
  • Kept facility in compliance with all applicable standards and laws.
  • Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
  • Fostered caring and safe environment for children and parents.
  • Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
  • Organized special events such as open houses or workshops to showcase center achievements while engaging parents in their children''s education.
  • Recruited and developed solid team of professionals to care for up to 52 children each day.

Teacher

Franklin Vance Warren Opp
09.1998 - 09.2003
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Provided a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Education

Bachelor of Science - Business Administration

Purdue University
West Lafayette, IN
01.2018

Associate of Arts - Early Childhood Education

Vance-Granville Community College
Henderson, NC
05.2003

High School Diploma -

Vance Sr High School
Henderson, NC
06.1984

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • Cost Control
  • Staff Scheduling
  • Customer Engagement
  • Health Code Compliance
  • Purchasing
  • Sanitation Standards
  • Parent Communication
  • Licensing Requirements
  • Volunteer Recruitment

Accomplishments

    Restaurant Manager of the Year in 2021

Timeline

Restaurant General Manager

Pizza Hut Of Louisburg
01.2012 - Current

Center Director

Franklin Vance Warren Opp Nelson Head Start
09.2003 - 01.2012

Teacher

Franklin Vance Warren Opp
09.1998 - 09.2003

Bachelor of Science - Business Administration

Purdue University

Associate of Arts - Early Childhood Education

Vance-Granville Community College

High School Diploma -

Vance Sr High School

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Della Patterson