Della Spencer
Princeton,CA
Summary
Results-driven VP with a proven track record in team leadership, business development, and compliance management. Expertise in fostering community engagement and driving operational excellence to achieve strategic objectives.
Overview
26
26
years of professional experience
Work History
VP, Market Manager
Burke and Herbert Bank
Princeton, WV
10.2020 - Current
- Represented bank in market, driving business development, community engagement, and strategic partnerships.
- Collaborated with community bank managers to improve branch performance and service delivery outcomes.
- Fostered relationships with community partners, promoting financial literacy programs and increasing community engagement.
- Developed and mentored high-performing team, enhancing delivery of quality retail banking services.
- Maintained operational excellence through effective coordination and adherence to policies and regulatory requirements.
AVP, Community Development Officer
Woodforest National Bank
Princeton, WV
07.2012 - 12.2019
- Researched and developed partnerships with charitable organizations to strengthen community relationships and meet CRA goals in assigned assessment areas. Assessed potential capital and financial service needs in distressed or underserved communities; searched for local charitable organizations to partner with through internet research and community networking. Contacts and meets with potential charitable partners regarding their needs; reviews and assesses whether the organization meets the Bank's community development criteria. Prepared summary reports of community assessments and research, recommending partnerships to the Bank for services, donations, and lending assistance in the assessment area. Cultivated new business partnerships by arranging site visits and attending fundraisers and community events on behalf of the Bank. Maintains contact with organizations, government officials, and individuals regarding ongoing needs, charitable causes, and progress within the assessment area. Annually reviews all projects and results of contributions and compiles reports of accomplishments.
- Led cross-functional teams to enhance operational efficiencies and streamline processes.
- Managed risk assessment initiatives to ensure compliance with banking regulations.
- Developed strategic plans to improve customer satisfaction and service delivery.
- Led cross-functional teams to enhance operational efficiencies and streamline processes.
- Managed risk assessment initiatives to ensure compliance with banking regulations.
- Developed strategic plans to improve customer satisfaction and service delivery.
AVP, Regional Manager
Woodforest National Bank
Princeton , WV
08.2006 - 06.2012
- Fostered positive working environment by implementing effective leadership practices.
- Collaborated with upper management to create long-term business plans.
- Directed, supported, and guided subordinates to align team efforts with organizational goals.
- Assessed processes for effectiveness and proposed enhancements to increase operational performance.
- Resolved conflicts between staff members while maintaining professional relationships.
- Ensured compliance with established policies, procedures and regulations.
- Prepared reports outlining progress on projects, budgets, staffing needs.
- Supported senior leadership by reviewing and prioritizing strategic initiatives.
Branch Manger
Woodforest National Bank
Dallas, TX
12.2000 - 07.2006
- Managed branch financials, aligned team efforts to achieve sales, service, and operational goals through effective communication and motivation.
- Hired, trained, and developed a diverse branch team, fostering internal growth and serving as a resource for employees in understanding company culture and bank products.
- Oversaw daily branch operations, ensuring adherence to policies and procedures.
- Develop and cultivate strategic relationships with employees, customers and instore partners
Education
Associate of Applied Science - Business Management
Southwest Virginia Community College
Cedar Bluff, VA05-1990
Skills
- Business development
- Market analysis
- Strategic planning
- Risk management
- Risk assessment
- Community engagement
- Leadership development
- Performance evaluation
- Coaching and mentoring
- Relationship building
- Communication strategies
Timeline
VP, Market Manager
Burke and Herbert Bank
10.2020 - Current
AVP, Community Development Officer
Woodforest National Bank
07.2012 - 12.2019
AVP, Regional Manager
Woodforest National Bank
08.2006 - 06.2012
Branch Manger
Woodforest National Bank
12.2000 - 07.2006
Associate of Applied Science - Business Management
Southwest Virginia Community College