DELLA THOMAS
Mobile,AL
Summary
Happy Individual who is determined and motivated to accomplish any goal put before me with a smile. Organized, goals-oriented, team-player seeking a position in an established medical office supporting physicians and nurses. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Conscientious Healthcare professional offering over 5 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 30 years of relevant work experience to your team.
Overview
28
28
years of professional experience
Work History
Certified Medical Assistant (Float team)
USA Health Providence Primary Group (Tillman Corner)
06.2023 - Current
- Float to different USA Providence Clinics to assist clinicians & providers with patients.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Assist with treatments ordered by the provider, PA, NP or registered nurse
- Perform select clinical duties, interview patients, measure vital signs, and record information on patients' charts
- Prepare treatment rooms for examination of patients
- Perform basic clerical duties including answering the phone, maintaining records, and filing
- Perform basic materials management functions including ordering and stocking of supplies
- Assist with maintaining a clean and orderly environment
- May document the provider's encounters with patients
- List all proper diagnoses and symptoms, as well as follow-up instructions and prescriptions, as indicated by the provider
- Transcribe patient orders including, but not limited to, laboratory tests, radiology tests, and medications
- Administer Electrocardiography (EKG), promptly recording data in Electronic Medical Record (EMR)
- Record results in EMR System (Athena)
- Search different clinics and hospitals EMR systems for lab, biopsy, colonoscopy, EGD, and ultrasounds results in (Cerner)
- Put in Referrals, lab blood draws; glucose testing, and A1C's testing, Cardiopulmonary Resuscitation (CPR)
- Under physician approval, I do lab work such as administer oral and injectable medications and immunizations by applying proper techniques, ensuring a comfortable patient environment administered intradermal injections, tuberculin skin and, Covid 19 testing, Strep, Flu Testing, collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Called and faxed pharmacies to submit prescriptions and refills
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
- Completed EKGs and other tests based on patient presentation in office
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Measured patient pulse oximetry
- Verified patient insurance coverage and collected required co-payments
- Obtained client medical history, medication information, symptoms, and allergies
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure
- Collected and documented patient medical information such as blood pressure and weight
- Documented vital signs and health history for patients in clinic and hospital environments
Certified Clinical Medical Assistant
ESolhealth (Healthcare Recruitment Agency)
02.2023 - 03.2023
- Take vital signs.
- Conduct basic laboratory tests.
- Prepare examination room and equipment.
- Assist doctor in administering medications, diagnostic testing, and treatments..
- Communication with patients including scheduling patient appointments.
- Schedule laboratory tests and collect reports.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients
- Sanitized, restocked, and organized exam rooms and medical equipment
- Prepared and administered medications to alleviate patient symptoms
- Completed EKGs and other tests based on patient presentation in office
- Prepared lab specimens for diagnostic evaluation
Certified Clinical Medical Assistant
ESolhealth (Healthcare Recruitment Agency)
11.2022 - 01.2023
- Proficient in Medical terminology, obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in Electronic Medical Record (EMR), and communicating patient concerns with the physician
- Document pain scores as appropriate
- Report condition of patient which may be indicative of a change in the patient's condition to the physician
- I do Medicare Annual wellness visits, Physicals (Annual, School)
- I assist doctors with procedures (knees, hips hands injections), GYN examinations, administers Electrocardiography (EKG); record results in EMR System (Epic)
- Cardiopulmonary Resuscitation (CPR), ear lavages
- I do desktop in (EMR system Epic) on the computer, follow-up calls, confirm doctors order
- Independently clean restock and prepare exam rooms for patient arrival, fax prescriptions, follow-up calls to patients per doctor orders
- Under physician approval, I do lab work such as administer oral and injectable medications and immunizations by applying proper techniques, ensuring a comfortable patient environment administered intradermal injections, tuberculin skin and, Covid 19 testing, Strep, Flu Testing, collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results, Clinical, Infectious Disease testing, Toxicology Testing, Coronavirus Testing (Rapid & PCR), and lab blood draws; glucose testing.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs
Customer Service Associate
Home Depot The Results Company
12.2021 - 11.2022
- Provide fast, friendly service by actively seeking out customers to assess their needs and aid
- Provide customers information to sell an entire project, worked in the inbound call center, responded to inquiries and issues, resolved customer issues
- Greeted customers
- Conducting inbound and outbound customer service calls with customers
- Creatively problem-solving
- Quickly assessing customer needs and providing sound solutions
- Providing a high level of customer service
- Documenting details of all calls and customer interactions
- Managing through multiple systems, programs, and skills
- Experience handling inbound and outbound calls
- Minimum 10 years of customer service experience
- Computer skills including navigating multiple tabs, windows, and systems
- Basic typing skills
- Strong customer service and written skills
- Comfortable empathizing and remaining patient with difficult callers.
Certified Clinical Medical Assistant
Carbon Health Urgent Care
01.2021 - 01.2022
- Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR, and communicating patient concerns with the physician
- Document pain scores as appropriate
- Report condition of patient which may be indicative of a change in the patient's condition to the physician
- Assist in GYN examinations
- Administer oral and injectable medication and immunizations by applying proper techniques, ensuring a comfortable patient environment
- Administer EKG's; EHR System (Point & Click)
- Under physician approval, administered intradermal injections, including tuberculin skin and allergy testing, Covid 19 testing, Strep, Flu Testing
- Independently cleaned and prepared exam rooms for patient arrival
- Collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results
- Clinical, Infectious Disease testing, Toxicology Testing, Coronavirus Testing (Rapid & PCR).
Certified Clinical Medical Assistant
Clark Personnel Services - USA Student Health Center
09.2020 - 12.2020
- Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician
- Document pain scores as appropriate
- Report condition of patient which may be indicative of change in the patient's condition to the physician
- Assist in GYN examinations
- Administer oral and injectable medication and immunizations by applying proper techniques, ensuring a comfortable patient environment
- Administer EKG's
- EHR System (Point & Click)
- Under physician approval, administered intradermal injections, including tuberculin skin and allergy testing, Covid 19 testing, Strep, Flu Testing
- Independently cleaned and prepared exam rooms for patient arrival
- Collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results.
Customer Service Representative
Alorica for Verizon
07.2020 - 09.2020
- Conducting inbound and outbound customer service calls with customers
- Creatively problem-solving
- Quickly assessing customer needs and providing sound solutions
- Providing a high level of customer service
- Documenting details of all calls and customer interactions
- Managing through multiple systems, programs, and skills
- Experience handling inbound and outbound calls
- Minimum 10 years of customer service experience
- Computer skills including navigating multiple tabs, windows, and systems
- Basic typing skills
- Strong customer service and written skills
- Comfortable empathizing and remaining patient with difficult callers.
Lab Aide/Medical Assistant
Clark Personnel Service Pathology and Laboratory
06.2020 - 06.2020
- Infectious Disease testing
- Toxicology Testing
- Molecular and Genetic testing
- Coronavirus Testing
- Collect patient specimens, adhering to proper specimen handling and preparation standards to guarantee quality and accurate laboratory results.
Certificate Nursing Assistant
Saad Healthcare Hospice
01.2020 - 06.2020
- Providing Companionship and conversation
- Preparing meals and cleaning up meal-related items
- Providing medication and appointment reminders
- Aid with personal care and Alzheimer's care
- Providing stabilization, assistance with walking and transferring
- Provide respite care
- Assist nurse with wound care
- Measuring vital signs accurately.
Certified Nursing Assistant
Home Instead Senior Care
08.2019 - 01.2020
- Providing Companionship and conversation
- Preparing meals and cleaning up meal-related items
- Providing medication and appointment reminders
- Aid with personal care and Alzheimer's care
- Providing stability, assistance with walking and transferring.
Certified Nursing Assistant
Private Duty
09.2014 - 12.2019
- Providing Companionship and conversation
- Preparing meals and cleaning up meal-related items
- Providing medication and appointment reminders
- Aid with personal care and Alzheimer's care
- Providing stability, assistance with walking and transferring.
Certified Clinical Medical Assistant
Southern Psychiatry Associates
09.2019 - 11.2019
- Measuring and record patient vital signs accurately
- Triage patient & acquire the primary complaint perform
- Drug (UDS) & Gene Sight testing, laboratory procedures, sterilization, administer injections
- Process utilized EHR system to manage front desk operations
- EHR System (Advance MD).
Medical Assistant Externship
Providence Medical Group (Endocrinology)
08.2019 - 09.2019
- Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician
- Administer oral and injectable medication by applying proper techniques, ensuring a comfortable patient environment
- Performing finger sticks and taking blood, taking urine samples
- EHR system (Athena)
- Assisted front office staff in scheduling appointments, verifying insurance information, processing prescription requests, and checking in/out 40+ patients daily
- Independently cleaned and prepared exam rooms for patient arrival
- Under physician approval, verify patient pharmacy and medication information to order prescription refills
- Independently cleaned and prepared exam rooms for patient arrival.
Certified Nursing Assistant
Mobile Nursing & Rehab
07.2019 - 07.2019
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turned or repositioned bedridden patients
- Provided physical support to assist patients to perform standing, walking, or exercising
- Reviewed patients' dietary restrictions, food allergies, references to ensure the patient receives an appropriate diet
- Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician.
Customer Service Representative
Alorica
02.2017 - 07.2019
- Conferred with customers by telephone or in person to provide information about their accounts or services, make money transfers from account to account, refund overdraft fees, cancel accounts, add travel codes, or obtain details of complaints
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Referred unresolved customer grievances to designated departments for further investigation
- Assist customers with online banking, token maintenance, bill payment, external wire transfers, order and replace Debit and ATM cards.
Cashier/CSR
Walmart
06.2015 - 02.2017
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Determined charges for services requested, collected deposits or payments, or arranged for billing
- Returned merchandise, cashed checks, issued refunds and money orders
- Assisted clients with online orders and checked customers out in checkout lines.
Certified Nursing Assistant
North Mobile Nursing & Rehab
04.2008 - 06.2014
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turned or repositioned bedridden patients
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Reviewed patients' dietary restrictions, food allergies, and preferences to ensure the patient receives appropriate diet
- Measured and recorded food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Measured and recorded food and liquid intake or urinary and fecal output
- Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician.
Certified Nursing Assistant
Citronelle Convalescent Center
12.2006 - 03.2008
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turned or repositioned bedridden patients
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Reviewed patients' dietary restrictions, food allergies, and preferences to ensure the patient receives appropriate diet
- Measured and recorded food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Measured and recorded food and liquid intake or urinary and fecal output
- Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician.
Certified Nursing Assistant
Jackson Health Care
04.2005 - 11.2006
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Turned or repositioned bedridden patients
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Reviewed patients' dietary restrictions, food allergies, and preferences to ensure the patient receives appropriate diet
- Measured and recorded food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Measured and recorded food and liquid intake or urinary and fecal output
- Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, and pulse), promptly recording data in EHR and communicating patient concerns with physician.
Patient Care Technician
Washington County Hospital
03.2004 - 04.2005
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs and observe changes in patient's condition or behavior
- Set up medical equipment and assist with some medical procedures
- Serve meals, make beds, and keep room clean
- Proficient in obtaining patient medical history and vital signs (i.e., temperature, blood pressure, pulse, and BG's), promptly recording data in EHR and communicating patient concerns with physician
- Record patient food intake
- Performing finger sticks and taking blood, taking urine samples.
Patient Care Technician
Searcy Hospital
06.2001 - 02.2004
- Provides physical support to patients such as lifting, guiding movements in recreation, meal, therapy, and other activities, escorting to and from activities, and restraining when appropriate
- Assists patient with personal hygiene including bathing, toilet, shaving, cleaning teeth, washing hair, dressing, and grooming
- Assists patient with meals including carrying food trays, distributing snacks, feeding patients
- Maintains patient's living environment in a clean and orderly fashion including bed making, cleaning of unit, wiping up spills
- Performs basic nursing duties such as back rubs, bed baths, collection of urine specimens, weighing patients, reporting signs of illness or unusual behavior
- Performs delivery and messenger services to assist staff and patients such as delivering supplies or laundry, distributing bedpans
- Provide aid to staff and patients in cases of accidents, fire drills, and other emergencies
- Performs other related duties as assigned.
Certified Nursing Assistant
Somerset Place
12.1995 - 01.2000
Education
Certified Clinical Medical Assistant -
Fortis College
Mobile, AL01.2019
Certified Nursing Assistant -
SAADS Healthcare
Mobile, AL01.2005
Certified Nursing Assistant -
Harold Washington College
Chicago, IL01.1995
Word Processing -
Metropolitan Business College
Evergreen Park, IL01.1991
Skills
- HIPAA Compliance
- Inventory and Supply Management
- Medical Terminology
- Electronic Health Records
- Vital Sign Monitoring
- Specimens Collection and Processing
- Patient Scheduling
- Patient Documentation
- CPR
- EMR / EHR
- Reliable Transportation
- Vital Signs Documentation
- Patient Care
- Specimen Collection
- Family Education
- Hospice Care
- Patient Feeding
- Patient Bathing
- Professional Bedside Manner
- Direct Patient Care
- Customer Service
- Medical Terminology
- Adaptable
- Valid Alabama Driver's License
- Reliable Team Player
- Compassionate Caregiver
- First Aid
- Patient Oral Care
- Electronic Medical Records
References
- Lelsie Leggitt, Office Manager, 251-661-4454, Leslie.leggit@acsension.org
- Rachel Shellabarger, Practice Manager, 603-575-6129, rshellabarger@lrhcares.org
- Jill Weinacker, Operation Manager, 251-459-6200, Jweinacker@carbonhealth.com
- Micheal Liljegren, PA, 251-459-6200, MLiljegren@carbonhealth.com
Timeline
Certified Medical Assistant (Float team)
USA Health Providence Primary Group (Tillman Corner)
06.2023 - Current
Certified Clinical Medical Assistant
ESolhealth (Healthcare Recruitment Agency)
02.2023 - 03.2023
Certified Clinical Medical Assistant
ESolhealth (Healthcare Recruitment Agency)
11.2022 - 01.2023
Customer Service Associate
Home Depot The Results Company
12.2021 - 11.2022
Certified Clinical Medical Assistant
Carbon Health Urgent Care
01.2021 - 01.2022
Certified Clinical Medical Assistant
Clark Personnel Services - USA Student Health Center
09.2020 - 12.2020
Customer Service Representative
Alorica for Verizon
07.2020 - 09.2020
Lab Aide/Medical Assistant
Clark Personnel Service Pathology and Laboratory
06.2020 - 06.2020
Certificate Nursing Assistant
Saad Healthcare Hospice
01.2020 - 06.2020
Certified Clinical Medical Assistant
Southern Psychiatry Associates
09.2019 - 11.2019
Certified Nursing Assistant
Home Instead Senior Care
08.2019 - 01.2020
Medical Assistant Externship
Providence Medical Group (Endocrinology)
08.2019 - 09.2019
Certified Nursing Assistant
Mobile Nursing & Rehab
07.2019 - 07.2019
Customer Service Representative
Alorica
02.2017 - 07.2019
Cashier/CSR
Walmart
06.2015 - 02.2017
Certified Nursing Assistant
Private Duty
09.2014 - 12.2019
Certified Nursing Assistant
North Mobile Nursing & Rehab
04.2008 - 06.2014
Certified Nursing Assistant
Citronelle Convalescent Center
12.2006 - 03.2008
Certified Nursing Assistant
Jackson Health Care
04.2005 - 11.2006
Patient Care Technician
Washington County Hospital
03.2004 - 04.2005
Patient Care Technician
Searcy Hospital
06.2001 - 02.2004
Certified Nursing Assistant
Somerset Place
12.1995 - 01.2000
Certified Clinical Medical Assistant -
Fortis College
Certified Nursing Assistant -
SAADS Healthcare
Certified Nursing Assistant -
Harold Washington College
Word Processing -
Metropolitan Business College
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