Della Vansant
Glasgow,KY
Summary
Results driven retail management professional, enhancing customer satisfaction and streamlining operations. Proven track record in retail customer service management and computer proficiency, including POS systems. Skilled in conflict resolution and operations leadership, consistently achieving and surpassing sales goals. Adept in multitasking in fast paced environments. Demonstrates strong project management and communication abilities, driving team performance and operational excellence.
Overview
18
18
years of professional experience
Work History
Cashier
Buc-ee's
Smiths Grove, KY
07.2024 - Current
- Ensured a Clean, Friendly and In-Stock experience for every customer
- Greeted customers and answered any questions they had about the store's policies, products and services.
- Maintain coffee bar and coffee room.
- Followed all company safety and security procedures for handling large sums of money.
- Assist in stocking, rotating merchandise and marking labels
Serve as first responder to customer complaints - Balanced daily transactions on a computerized point-of-sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed other duties as assigned by management.
Customer Service Account Specialist
Intuit Quickbooks
Glasgow, KY
05.2022 - Current
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Universal Banker
Peoples Bank
Glasgow, KY
04.2022 - 06.2024
- Customer service-Assisting customers with transactions, answering questions, and providing quality assurance
- Account management-Opening new accounts, keeping financial records, and reviewing documents for accuracy or legal compliance
- Financial advice-Advising customers on financial matters such as stocks, bonds, mutual funds, commodities, personal loans, mortgages, guaranteed investment contracts, and insurance
- Other duties-Cross-selling, generating new business, and verifying the identity of account holders
Bartendar/Bar & Restaurant Manager
Yancey's Gastro Pub
Glasgow, KY
04.2017 - 05.2022
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Oversaw food preparation, production and presentation according to quality standards.
- Developed and implemented service standards, policies and procedures to ensure customer satisfaction.
- Performed routine maintenance on restaurant equipment such as refrigerators, ovens, dishwashers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
General Manager
Houchens Food Group DBA ACE Hardware
Bowling Green, KY
01.2018 - 04.2022
- Responded to and resolved customer inquiries, complaints, and issues in a timely and professional manner.
- Recruited, interviewed, hired, trained, and empowered employees to be successful in their positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Tracked monthly sales to generate reports for business development planning.
- Overseen all store operations and enhanced operational performance by developing effective business strategies, systems, and procedures.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Career Advisor / Workforce Specialist
Career Team / Kentucky Career Center
Glasgow, KY
02.2016 - 12.2017
- Established contact and maintained relationships with schools for training, as well as with employers for future employment opportunities.
- Administered and organized professional development and employment skills training classes.
- Provided job development services and assisted in the quality placement of clients.
- Determined appropriate training methods for clients through interest and ability assessments.
- Monitored financials and all operations of the caseload while following federal guidelines that ensured performance metrics were met.
- Provided case management and career coaching services, along with follow-up of exited clients for the designated time frame.
- Assisted with all transitional services, such as transportation, housing, and other personal obstacles.
- Accurately audited and maintained file compliance.
General Manager
Dollar General
Glasgow, KY
03.2010 - 02.2016
- Conducted staff recruitment, hiring, training, and performance evaluations.
- Responsible for the full operation of the retail store, including opening, closing, marketing, and customer service levels.
- Reviewed sales reports and financial statements for operations compliance, and performed audits.
- Maintained accountability of property, adhered to safety practices, and performed safety inspections.
Store Manager
AT&T
Glasgow, KY
01.2007 - 03.2010
- Supervised store personnel to: Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity
- Responsible for full operation of retail store including opening, closing, staffing, service level
- Recruited, hired and trained employees
Skills
- Problem solving and conflict resolution
- Computer troubleshooting and proficiency including Microsoft Word, Excel, POS Systems
- Retail Customer Service Management
- Project and Operations leadership and management
- Performance analysis and file management
- Money handling, Banking, and Financial Services
- Recruiting, Hiring, Training and Development
- Communication skills
- Inventory controll
- Supervising experience
- Food Handling, Restaurant, and Bar Management
- Employee Scheduling and Shift planning
Assessments
- Filing & organization, Proficient, 11/20
- Sales skills, Proficient, 11/20
- HR: Compensation & benefits, Proficient, 02/20
- Analyzing data, Proficient, 12/20
- Customer service, Proficient, 05/23
- Customer focus & orientation, Proficient, 05/23
- Work motivation, Proficient, 11/20
- Spreadsheets with Microsoft Excel, Proficient, 12/20
- Supervisory skills: Motivating & assessing employees, Proficient, 11/20
Timeline
Cashier
Buc-ee's
07.2024 - Current
Customer Service Account Specialist
Intuit Quickbooks
05.2022 - Current
Universal Banker
Peoples Bank
04.2022 - 06.2024
General Manager
Houchens Food Group DBA ACE Hardware
01.2018 - 04.2022
Bartendar/Bar & Restaurant Manager
Yancey's Gastro Pub
04.2017 - 05.2022
Career Advisor / Workforce Specialist
Career Team / Kentucky Career Center
02.2016 - 12.2017
General Manager
Dollar General
03.2010 - 02.2016
Store Manager
AT&T
01.2007 - 03.2010
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