Dellana Warren
Viroqua,WI
Summary
Systematic Administrative Director successful at managing everyday office operations. Talented in organizational planning, interacting with clients, managing staff and supervising budget expenses. Comfortable working independently and delegating tasks to subordinates. Self-confident and personable with proven leadership skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Administrative Director
Greenbriar Apartments LLC. RCAC
05.2022 - Current
- Streamlined operations by developing and implementing effective policies, procedures, and protocols for the assisted living community.
- Implemented safety protocols to mitigate risks and ensure a secure living environment for all residents.
- Optimized scheduling processes by utilizing efficient software tools to allocate resources according to staffing requirements effectively.
- Enhanced staff efficiency through comprehensive training programs and consistent performance evaluations.
- Conducted regular assessments of residents'' physical, emotional, and cognitive well-being to adjust care plans accordingly.
- Fostered strong relationships with local healthcare providers to ensure seamless coordination of resident care services.
- Conducted regular facility inspections to maintain a clean, safe, and welcoming environment for residents and their families.
- Managed budget effectively by monitoring expenses, identifying cost-saving opportunities, and optimizing resource allocation.
- Facilitated smooth transitions for new residents by coordinating move-in processes and providing ongoing support during their adjustment period.
- Evaluated prospective vendors for essential supplies or services based on competitive pricing, reliability, quality assurance standards ensuring overall operational excellence in the facility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Improved patient outcomes by accurately administering medication according to physician orders and established protocols.
- Assisted in training new Certified Medication Administrators on best practices for safe and efficient medication dispensing within the facility.
- Reduced medication errors by carefully verifying patient information and following proper procedures for dosage calculations.
- Contributed to a positive work environment by effectively communicating with colleagues and participating in ongoing professional development opportunities.
- Maintained detailed documentation of medication administration, ensuring accurate records and effective communication among healthcare team members.
- Enhanced patient safety with diligent monitoring for adverse reactions and promptly reporting any concerns to supervisors.
Restaurant Owner
Self-Employed
12.2021 - 03.2022
- Collaborated with designers to create a visually appealing website and social media presence, which led to increased online reservations and inquiries.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Cultivated a positive dining atmosphere by maintaining a clean and inviting establishment.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Maintained positive relationships with local community and government officials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
Bartender/Server Assistant
Lakeshore Bar & Grille
02.2019 - 12.2021
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Collaborated with the management team to develop new menu items based on customer feedback and preferences.
Regional Makeup Artist
Lancome
09.2013 - 04.2017
- Conducted makeup workshops for clients to improve their self-application skills and boost product confidence.
- Advised clients on proper skincare routines, enhancing overall skin health and makeup application results.
- Increased regional sales through effective product demonstrations and makeup tutorials.
- Assisted in the development of seasonal marketing campaigns by providing input on trending colors/styles based on consumer demand.
- Contributed to overall team success by supporting fellow makeup artists, fostering a cooperative work environment.
- Participated in industry trade shows as a brand ambassador, showcasing product lines to potential customers and buyers.
- Cultivated an inclusive atmosphere during consultations by acknowledging each individual''s unique needs and preferences.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Provided expert advice on current beauty trends, keeping clients informed on the latest styles and products available.
- Established strong relationships with retail store managers, ensuring seamless collaboration for in-store events and promotions.
Medical Records Clerk
Lakeshore Medical Clinic
07.2003 - 09.2013
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Minimized potential reimbursement delays by verifying the accuracy and completeness of diagnostic codes entered into patient records.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
Education
GED -
MATC
Milwaukee, United States06.2001
Skills
- Document Management
- Organizational Leadership
- Administrative Management
- Record preparation
- New employee orientation
- Document Preparation
- Business operations knowledge
- Administrative Leadership
- Customer service understanding
- File Management
- Customer Relations
- File Organization
- Report Preparation
- Privacy policies
- Meeting Scheduling
- Budget Planning
- Workflow Planning
- Policy Management
- Schedule Management
- Staff Scheduling
- Regulatory Compliance
- Company Representation
- Organizational Skills
- Service Quality Standards
- Multitasking
- Work Planning and Prioritization
- Professional Demeanor
- Administrative Support
- Adaptability and Flexibility
- Teamwork and Collaboration
- Document Review
Certification
- Certified Assisted Living Administrator, WALA Advocate, 08/2023
Additional Information
CBRF Certified
- Medication Administration
- Fire Safety
- First Aide/ Choking
- Standard Precautions
- Assisted Living Survey Process
- Assessment Survey Process
-Assisted Living Administrator Training ( WALA Advocate)
Timeline
Administrative Director
Greenbriar Apartments LLC. RCAC
05.2022 - Current
Restaurant Owner
Self-Employed
12.2021 - 03.2022
Bartender/Server Assistant
Lakeshore Bar & Grille
02.2019 - 12.2021
Regional Makeup Artist
Lancome
09.2013 - 04.2017
Medical Records Clerk
Lakeshore Medical Clinic
07.2003 - 09.2013
GED -
MATC
Similar Profiles
JASMINE CAUGHMANJASMINE CAUGHMAN
Leasing Consultant at Trillium Apartments/Broadfalls Apartments Laramar LLCLeasing Consultant at Trillium Apartments/Broadfalls Apartments Laramar LLC
AMY JORDANAMY JORDAN
Executive Director at Our House Senior Living- Portage RCACExecutive Director at Our House Senior Living- Portage RCAC
Bianca ImperialBianca Imperial
Senior Air Cadet at 573 VC Andrew Mynarski RCAC SquadronSenior Air Cadet at 573 VC Andrew Mynarski RCAC Squadron
Gracie AlspachGracie Alspach
Traveling CNA at GrapeTree Medical StaffingTraveling CNA at GrapeTree Medical Staffing
Leah BudnikLeah Budnik
Sales Associate at Blush Roots BoutiqieSales Associate at Blush Roots Boutiqie