Dellanaira Diaz
New York
Summary
Dynamic and empathetic professional with extensive experience in healthcare operations at Anchor Health. Proven ability in patient intake and claims processing, enhancing service delivery through effective communication and problem-solving. Skilled in electronic health records and committed to fostering strong client relationships while ensuring accurate service coordination.
Experienced with client intake and administrative tasks, ensuring efficient processing and excellent client service. Utilizes effective communication and organizational skills to manage intake procedures smoothly. Knowledge of best practices in client relations and administrative support.
Overview
5
5
years of professional experience
Work History
Intake Representative
Anchor Health
03.2024 - Current
- Provided accurate insurance verification for clients, ensuring proper coverage was in place prior to service delivery.
- Developed rapport with clients and their families, providing reassurance and support during challenging times.
- Educated clients on available services and programs, empowering them to make informed decisions about their care options.
- Served as a liaison between clients and healthcare providers, fostering strong relationships that facilitated seamless service coordination.
Security Officer
Blackrock
01.2021 - 02.2024
- Monitored building access and ensured the safety of staff, visitors, and property
- Operated surveillance systems and responded to incidents in accordance with company protocols
- Verified credentials, issued badges, and maintained visitor logs for compliance
- Communicated with management, law enforcement, and emergency services when necessary
Pharmacy Technician
Feel Good Pharmacy
09.2020 - 11.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Education
Bachelor Of Health Science - Healthcare Service Management
Berkeley College
New York, NYCertificate - Medical Assistant
Ace Technology Intuition
New York, NY10.2023
Skills
- Healthcare Operations
- Patient Intake & Registration
- Claims & Authorization Processing
- Project Coordination
- Time Management
- Policy Implementation Support
- Team Supervision Support
- Electronic Health Records (EHR) (eg, Saleforce HHAeXchange)
- Microsoft Office Suite (Excel, Word, Outlook)
- Communication (with patients, providers, staff)
- Customer Service
- Problem-Solving
- Attention to Detail
Adaptability - Professionalism
- Empathy & Patience
- Multitasking in Fast-Paced Environments
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Intake Representative
Anchor Health
03.2024 - Current
Security Officer
Blackrock
01.2021 - 02.2024
Pharmacy Technician
Feel Good Pharmacy
09.2020 - 11.2021
Bachelor Of Health Science - Healthcare Service Management
Berkeley College
Certificate - Medical Assistant
Ace Technology Intuition
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