DELLAURENTIS DAVIS
Bell Partners
Greensboro,NC
1
Certification
9
years of professional experience
IT Systems Administrator supporting 76–150 users monthly in hybrid enterprise environments with Azure AD, Intune, and Microsoft 365. Focused managing and maintaining cloud-based systems. Led the transition of multiple systems to a cloud-based infrastructure, resulting in a 30% reduction in operational costs. Resolving endpoint, access, network, and security issues across desktops, mobile devices, printers, phones, and site infrastructure, including Meraki, Zscaler, CrowdStrike, and Arctic Wolf tools. Streamlines user onboarding, licensing, device enrollment, and emergency outage response while documenting fixes and KB articles for faster support.
Work History
IT Support Engineer
4 Years- Managing Azure AD/On Prem AD including creating new users, providing security groups, disabling accounts, and granting/removing E3/E5 licensing
- Troubleshooting issues including site specific hardware, network devices, firewall maintenance, and granting/removing access to company software and databases
- Addressed property and home office challenges by fixing network outages, handling phone outages, repairing PCs, managing users, and troubleshooting printer issues.
- Resolved property and home office issues including network outages, phone repairs, user management, and printer malfunctions
- Using Powershell scripting to enroll devices in Intune and providing Airwatch support for IOS devices
- Assisting with the configuration, maintenance, and support of the organization's computer systems, mobile device management, switches, and networks (LAN/WAN experience) and servers
- Duties include management and coordination of equipment refreshes, level III break/fix issue resolution for the following technologies: desktops, laptops, tablets, printers, smartphones, web cameras, and docking stations
- Working with third party vendors in order to set up security/distribution groups for access management in AD
- Traveling to properties in order to set up the LAN/VLAN (and guest network) onsite using Meraki and handling on call emergency properties issues including network outages and phone outages
- Working with third party vendors in order to setup security/distribution groups for access management in AD
Desktop Support/Systems Engineer
1 Year 3 Months- Main functions include resolving computer issues that may arise, designing and upgrading systems, and brainstorming possible improvements for future projects.
- Experience with LAN/WAN and VPN (Cisco and Zscaler solutions)
- Building/imaging computers to the customers specifications and repairing any hardware issues.
- Tracked all physical assets assigned to users and facilitated transfer/shipping of equipment to different Syngenta sites across US.
- Building/imaging computers to the customer's specifications and repairing any hardware issues.
- Speaking to and collaborating with a variety of people, such as clients, vendors, management and information technology (IT) staff during the creation and maintenance of their ERP system.
- Greensboro, NC
Helpdesk Administrator
1 Year 8 Months- Responsible for providing Tier 1 helpdesk end-user support for small to enterprise sized clients with complex issues in various Microsoft and Macintosh products, as well as other technical hardware and software issues.
- Provided Tier 1 helpdesk end-user support for small to enterprise-sized clients with complex issues in Microsoft and Macintosh products.
- Assisting our internal employees with various issues including hardware repairs, software issues (One Drive, VPN, MS Office), and imaging new laptops for business use.
- Diagnosed and resolved technical issues via phone using advanced remote management tools and on-site support, logging tickets to track time and generate tactical reports.
- Assisting our internal employees with various issues including hardware repairs, software issues (OneDrive, VPN, MS Office), and imaging new laptops for business use.
- High Point, NC
Helpdesk Administrator/Software Support
1 Year 3 Months- Delivered technical and PC support to dealership and fleet customers across US and Canada.
- Modified PC and software configurations, including registry edits and firewall adjustments.
- Executed software installations, removals, password resets, and provided product assistance with vendor software.
- Modifying PC and/or software configurations including registry editing, firewalls, etc.
- Greensboro, NC
Education
BA - Psychology
CompTIA A+, Network +, Security +
Skills
Intune Management
Cisco Meraki Management/Unifi
Windows Firewall Management
Inventory Management
PowerShell scripting
Windows Server administration
Azure Virtual Desktop
Windows 7/10/11 support
MacOS/IOS support
VOIP Configuration
Active Directory administration
Microsoft Entra ID
Group Policy management
User provisioning
Access control
Conditional Access policies
Single sign-on troubleshooting
Certificate-based authentication
Certification
COMPTIA A+ Certification
Timeline
IT Support Engineer
Bell Partners
08.2022 - CurrentRead More
Desktop Support/Systems Engineer
Syngenta
05.2021 - 08.2022Read More
Helpdesk Administrator
Sharp Business Systems
05.2019 - 01.2021Read More
Helpdesk Administrator/Software Support
Volvo Group
10.2017 - 01.2019Read More
North Carolina A&T State University
BA from Psychology
Read More
NC State University
CompTIA A+, Network +, Security +
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