Dellisha Guadalupe
Pompano Beach,FL
Summary
Motivated and compassionate professional with experience in healthcare coordination, client enrollment, and customer support. Skilled in patient care, data management, and CRM systems, with proven success in high-volume call environments. Currently seeking a role in healthcare administration where I can leverage my communication, organizational, and technical skills to provide excellent service and ensure accurate documentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Enrollment Specialist (Veterans Program)
CareHarmony
07.2025 - Current
- Assist veterans with enrollment into healthcare programs, ensuring accurate data entry and compliance with eligibility requirements.
- Verified provider licensure, certifications, and credentials against state and federal regulations.
Conducted routine checks to ensure providers met Medicare/Medicaid participation requirements.
Monitored and documented compliance with HIPAA and organizational privacy standards.
Cross-checked provider information against exclusion databases (e.g., OIG List of Excluded Individuals/Entities, SAM.gov).
Reviewed contracts and enrollment forms for accuracy and regulatory compliance.
Ensured providers maintained required malpractice insurance and other risk management documentation.
- Guide patients through benefit processes with compassion and professionalism.
- Maintain detailed records in EMR systems while ensuring HIPAA compliance.
- Remote
Business Development Representative
Crexi
Fort Lauderdale, FL
02.2023 - Current
- Initiated outreach to prospective clients in the commercial real estate industry.
- Used CRM tools and email sequences to manage pipeline and follow-up strategies.
- Educated prospects on Crexi’s platform features, identifying tailored business solutions.
- Partnered with account executives to qualify leads and transition high-potential opportunities.
- Remote
Patient Coordinator
GMS Connect Call Center
Oakland Park, FL
10.2023 - 01.2025
- Scheduled and managed patient medical appointments.
- Delivered compassionate support to patients and resolved healthcare-related inquiries.
- Maintained accurate documentation and ensured clear communication with providers.
- Handled high call volumes with attention to detail and quality assurance.
Front of House Manager
Palms at Pelican Cove
U.S. Virgin Islands
09.2022 - 05.2023
- Oversaw restaurant operations and staff performance.
- Managed inventory, customer service, and facility standards.
- Trained and scheduled employees, ensuring positive guest experiences.
Enumerator
U.S. Virgin Islands Census 2020 Office
03.2020 - 10.2020
- Conducted interviews and surveys to collect census data.
- Ensured accuracy and integrity of data collected from the community.
Summer Administrative Assistant
VI Department of Labor
U.S. Virgin Islands
05.2019 - 09.2019
- Provided administrative support to department staff.
- Filed, coded, and entered data into internal systems.
Education
High School Diploma - Equivalent
Skills
- EMR / EHR Systems & Microsoft Office
- Salesforce & CRM Tools
- Provider credentialing & enrollment
Healthcare compliance (Medicare/Medicaid)
HIPAA regulations & patient privacy - Data Entry & Documentation Accuracy
- Customer Service & Patient Enrollment
- Healthcare Coordination & Benefits Assistance
- Cold Calling & Email Outreach
- Time Management & Multitasking
Certification
Basic Life Support (BLS) Certified
Timeline
Enrollment Specialist (Veterans Program)
CareHarmony
07.2025 - Current
Patient Coordinator
GMS Connect Call Center
10.2023 - 01.2025
Business Development Representative
Crexi
02.2023 - Current
Front of House Manager
Palms at Pelican Cove
09.2022 - 05.2023
Enumerator
U.S. Virgin Islands Census 2020 Office
03.2020 - 10.2020
Summer Administrative Assistant
VI Department of Labor
05.2019 - 09.2019