Dell J. Plunkett

• Installed, integrated, tested, troubleshot, and repaired a full-spectrum Electronic Security System (ESS) for the US Air Force at the nuclear Weapon Storage Area (WSA) at Malmstrom & (WSA) Minot Air Force Base (AFB)
• Tested systems, noting issues and completing preventive maintenance.
• Identified potential problems and prevented equipment failure through performing regular equipment inspections.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Set schedules, monitored inventories and conducted training.
• Calibrated new and existing equipment for optimal performance.
• Managed maintenance activities, supervised staff and inspected equipment.
• Collaborated with other field technicians to resolve complex technical issues.
• Read and interpreted technical manuals and schematics to understand systems design and operations.
• Prepared and submitted reports to document work performed and provide progress updates to management.
• Inspected, evaluated and calibrated electrical and mechanical systems and components.
• Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
• Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
• Cleaned stains from fabric or garments using spray guns and cleaning fluid.
• Measured and hemmed curtains, garments, and canvas coverings to size using tape measures.
• Liaised with internal departments to optimize productivity and efficiency.
• Communicated with customers to provide updates, gather information and resolve issues.
• Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
• Researched and implemented new technologies and equipment.
• Completed 2 Separate, Protection Level 1 Nuclear(PL1N), Security System Refreshes, Intrusion Detection System (IDS) with multiple lines of detection using differing phenomenology, Access Control System (ACS) with enrollment station, restricted area badges, and compartmentalized entry/exit controls.
• Video Management System (VMS) and Immediate Visual Assessment (IVA) for all controlled areas .
• Approach Zone radar tracking system Applied decades of knowledge in power, electronics, and communications to successfully install thousands of feet of cable; hundreds of ethernet, fiber, and coax connections; and hundreds of pieces of electronics equipment Programmed, operated, and maintained complete IDS communications network throughout integration, contractor testing, and government acceptance testing Instrumental in the first successful government acceptance of ESS install for CACI
• Wrote and revised maintenance procedures.
• Worked with diverse types of weather and ground conditions.
• Delivered high-quality work by diligently following standard operating procedures.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Demonstrated to customers proper methods for operating equipment after it had been installed.
• Kept detailed records of field measurements and data.
• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Utilized safety practices with no complaints or accidents.

• TECH/ WIRE TECH TENURE 3 currently installs and repairs, HISA, VoIP, IPTV in IPCO, IPRT, FTTN and FTTP environments
• Researched and recommended network and data communications hardware and software.
• Educated customers on how to use IP/TV and internet service.
• Installed wiring, cabling and networking hardware on customer premises.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Installed and configured new devices and system components.
• Performed quality assurance on systems to confirm optimal performance.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Maintained company vehicle and company equipment.
• Performed preventive maintenance of telecommunications equipment.
• Responded to service requests during and after business hours.
• Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
• Implemented security measures to protect network systems from unauthorized access and threats.
• Provided training to customers to enhance use and understanding of network systems.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Performed periodic system upgrades and maintenance to meet industry standards.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Operates company assigned vehicle from garage to multiple field sights daily
• Maintains and orders stock as necessary
• Maintains all assigned tools and safety equipment to company standard
• Works safely in aerial and underground plant environments
• DTV trained.
• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Conducted regular inspections of telecommunications systems to identify and repair any potential issues.

• Maintained, managed and collaborated with 30 plus commercial accounts for material acquisitions for their building projects
• Developed and delivered engaging sales presentations to convey product benefits.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Trained and mentored new sales representatives.
• Created and implemented sales strategies to successfully meet company targets.
• Motivated and trained 8 team members to meet and exceed sales goals through positive reinforcement..
• Trained and mentored subordinate customer service associates, assisted in enforcing company policies and procedures, implemented merchandising standards, and ensured budgetary goals were met
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Drafted, finalized and submitted paperwork to complete sales.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Negotiated contracts with clients and developed relationships with key personnel.
• Developed and implemented sales strategies to increase profits.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Generated new leads through networking and attending industry events.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Collaborated with cross-functional teams to identify and address customer needs.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Provided first-rate service to all customers and potential customers.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Supported retail distributors, dealers and customers through in-person and telephone support.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Used customer insights to develop innovative sales strategies to increase sales.
• Assisted Store Manager in minimizing shrink by maintaining accountability of subordinates and focusing on customer service.
• Managed customer accounts to secure customer satisfaction and repeat business.

Unemployed/ transition from active duty military to civilian work force.

• Answered client queries and complaints to provide strong customer service.
• Specialist Communications and Transportation
  Troubleshot, installed, repaired, and operated FM/AM transmitters/receivers, radio telephones,
  telephones, and wire line equipment
  Used associated repair tools, technical manuals, schematics, manufacturer specifications, and test
  equipment.
  Operated all wheel vehicles and equipment over varied terrain and roadways for support of combat
  operations.
  Managed en trucking and de trucking of personnel being transported. Oversees and checks proper
  loading and unloading of cargo on vehicles and trailers. Secured cargo against inclement weather,
  pilferage, and damage.
  Operated vehicle component material handling equipment (MHE), as required.
  Employed map reading techniques.
  Is knowledgeable with operation of radios and weapons when they are mounted on vehicle.
  Performed vehicle self-recovery and field expedients to include towing vehicles. Corrected or
  reported all vehicle deficiencies; supported mechanics where necessary.
  Prepared vehicles for movement/shipment by air, rail, or vessel.
  Provides guidance to subordinates in accomplishing their duties.
• Organized and participates in convoys.
  Dispatched vehicles; verifies vehicle logbooks.
  Received and fills requests from authorized persons for motor transport.
  Compiled time, mileage and load data.
  Operated Heavy Expanded Mobility Tactical Transport (HEMETT), Heavy Equipment Transporter

Unemployed in preparation for transition to Active Duty Military Service.

• Provided first-rate service to all customers and potential customers.
• Supported retail distributors, dealers and customers through in-person and telephone support.
• Developed and implemented sales strategies to increase profits.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Generated new leads through networking and attending industry events.
• Used customer insights to develop innovative sales strategies to increase sales.
• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Drafted, finalized and submitted paperwork to complete sales.
• Negotiated contracts with clients and developed relationships with key personnel.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Demonstrated product features, answered questions and persuasively overcame objections.
• Built rapport with customers and assessed needs to make product recommendations and upsell.
• Collaborated with cross-functional teams to identify and address customer needs.