Dellon Waldron
Brooklyn,NY
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
11
11
years of professional experience
Work History
Operations Manager for Parking & Shuttle
ABM Business & Industry
06.2021 - 10.2024
- Plan, organize, direct and evaluate the required practices, programs, and activities of company administrative, supervisory, attendant and other personnel engaged in operating the facilities
- Abide by and ensure adherence to established policies, rules and regulations, and procedures of the company and client as applicable to the facilities
- Maintain close liaison with the Client Administrator, handling problems of mutual concern such as minimizing traffic congestion leading into and out of the various facilities, and other items related to security and to the property of both the Client and patrons utilizing the facilities
- Originate and enforce standards regarding parking employees' personal appearance and demeanor to ensure a professional, first-class operation
- Be responsible for achieving an acceptable level of public relations with all employees of the company at the facilities
- Initiate and direct the orientation and training of all employees to assure maximum efficiency and safety at all levels of the operation
- Review all records and reports and take necessary action directly or through staff to improve the proficiency and accuracy of parking employees
- Assure the timely submission of required operational and administrative reports to designated client management and the Regional Manager regarding pertinent parking operations activities and revenues generated
- Oversee all administrative activities carried on by subordinate personnel
- Assure cooperation and communication with Client Staff regarding equipment malfunctions, conditions, and maintenance requirements on a timely basis
- Establish and maintain an on-going daily maintenance log, indicating location, date, and time of notification
- Conduct unannounced personal inspections at various times, to observe and evaluate performance of subordinate personnel in fulfilling patron service standards
- Conduct unannounced personal audits at various times, to observe and evaluate office record-keeping and accounting and cash control performance
- Conduct facility inspections on a frequent basis, advising the client of any required needs to preserve the safety and appearance of the facilities
- Be responsible for analyzing operational activities and make recommendations to the client
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Supervisor- in Charge
ABM Parking Services
02.2017 - 12.2021
- Schedule proper supervision for the assigned shift, and arrange for lunch relief, vacations, etc
- Be responsible for the optimum utilization of personnel and other resources on an assigned shift
- Assume the responsibilities as a company representative when both General Manager and Operations Manager are unavailable
- Complete all Tour Reports for all parking-related areas and request necessary steps to obtain coverage
- Maintain appropriate liaison and coordination with the Port Authority and Company Management on daily parking operations
- Various other duties as needed relating to Customer Service, Employee Relations, Parking and Port Authority needs
- Compile and maintain reports for supervisors’ credentials
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Led cross-functional teams to streamline operations and successfully achieve organizational goals.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
Lead Ground Operations Crewmember
Jetblue Airways Corporation
10.2016 - 07.2018
- Assist with offloading and uploading flights
- Assist with towing and pushback of aircraft to and from the gates
- Chaining of equipment for winter operations
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
Customer Service Agent
American Sales and Management Organization
11.2013 - 07.2017
- Meeting connecting passengers at the gate to issue them their boarding passes
- Expedite connecting passengers through the TSA checkpoint
- Assist with all other functions
Education
Degree - Computer Science
Grand Canyon University
10.2025
Degree - Computer Science
Medgar Evers College
01.2022
Certificate of Achievement - Computer Maintenance & Repairs
Institute of Private Enterprise Development Limited- Entrepreneurial Development Center
10.2007
Certificate of Achievement - Advanced Microsoft Office Integrated Projects 1
Computer World
10.2006
Caribbean Examinations Council - 7 Subjects passed
Queens College Secondary School
06.2002
Skills
- Office budgets
- Accounting procedures
- Windows
- Excel
- Linux
- Lotus Notes
- Mac OSX
- MS Office
- Programming Software
- APWF
- JDE
- WFM Budgeting
- Customer service
- Leadership
- Communication
- Interpersonal skills
- Microsoft Office Suite
- Word
- PowerPoint
- Budgeting software
- Salesforce
- Operational efficiency
- Decision-making
- Staff management
- Project management
- Employee relations and conflict resolution
Timeline
Operations Manager for Parking & Shuttle
ABM Business & Industry
06.2021 - 10.2024
Supervisor- in Charge
ABM Parking Services
02.2017 - 12.2021
Lead Ground Operations Crewmember
Jetblue Airways Corporation
10.2016 - 07.2018
Customer Service Agent
American Sales and Management Organization
11.2013 - 07.2017
Degree - Computer Science
Medgar Evers College
Certificate of Achievement - Computer Maintenance & Repairs
Institute of Private Enterprise Development Limited- Entrepreneurial Development Center
Certificate of Achievement - Advanced Microsoft Office Integrated Projects 1
Computer World
Caribbean Examinations Council - 7 Subjects passed
Queens College Secondary School
Degree - Computer Science
Grand Canyon University
Similar Profiles
HATIKA BONIHATIKA BONI
Project Manager at ABM Business & IndustryProject Manager at ABM Business & Industry
Manny VianaManny Viana
Facility Manager at ABM Business and IndustryFacility Manager at ABM Business and Industry
Theresa C. Hernandez SantosTheresa C. Hernandez Santos
Supervisor Custodian at ABM IndustrySupervisor Custodian at ABM Industry
Jesus MarshallJesus Marshall
Information Technology Director at Brooklyn Borough HallInformation Technology Director at Brooklyn Borough Hall
Taylor DangladeTaylor Danglade
General Merchandiser at TargetGeneral Merchandiser at Target