Delma Murchison Kendrick
Charlotte,NC
Summary
Talented Medical Center Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
19
19
years of professional experience
Work History
Medical Center Administrator
CenterWell Senior Primary Care
03.2024 - Current
- Directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting
- Works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals
- Helps develop and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes
- Facilitates cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department
- Managing a budget of $500,000+
- Interview, Hire, train and supervise adequate clinical and administrative employees to assure the delivery of quality patient care and maximized reimbursement for those services
- Develop, implement, and maintain policies and procedures for the operation of the practice
- Implement and operate an effective practice management system, i.e., billing, collections using ECW practice management software, appointment scheduling and managed care contract management
- Design facility utilization procedures that maximize productivity of providers and non-physician personnel and the delivery of personalized and confidential treatment of patients
- Be accountable for the profitability of the practice through the management of overhead expenses and revenue generation, analysis of financial reports and trends, and regular interaction with the assigned corporate staff
- Work with vendors, negotiated vendors rates, as well as researched and set up contracts with the most cost-effective vendor option
- Spearhead practice-marketing efforts coordinating plan design and implementation
- Assist in the annual budgeting process by defining achievable financial goals and operating strategies
- Provide specific periodic feedback to physicians and corporate staff in relation to costing and productivity trends that provide opportunity for operational improvement
- Maintain appropriate clinical staffing levels for the facility
- Supported development of marketing and sales plans for improving facility patient growth, retention and expanded menu of service offerings
- Worked closely and facilitated provider and staff buy-in on marketing/ sales plans and supported the implementation and rollout of required objectives
- Directed and monitored procedures to support payroll, accounts receivable, accounts payable and purchasing functions for the practice
- Provided guidance and support to new employees during their onboarding process contributing to successful integration into the team.
- Facilitated communication between center staff, families, district personnel, and other stakeholders to promote collaboration and information sharing.
- Managed financial tasks such as budget development, expense tracking, invoice processing to maintain fiscal responsibility.
- Coordinated staff schedules and managed payroll to maintain appropriate staffing levels while controlling labor costs.
- Managed the daily operations for optimal center performance, ensuring a smooth and efficient workflow.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting learning environment for students and staff.
- Implemented center policies and procedures, ensuring compliance with state regulations and licensing requirements.
- Developed and maintained strong relationships with staff, parents, and community partners to foster a collaborative environment.
Medical Center Manager
ArchWell Health
09.2022 - 03.2024
- Interview, Hire, train and supervise adequate clinical and administrative employees to assure the delivery of quality patient care and maximized reimbursement for those services
- Develop, implement, and maintain policies and procedures for the operation of the practice
- Implement and operate an effective practice management system, i.e., billing, collections using ECW practice management software, appointment scheduling and managed care contract management
- Design facility utilization procedures that maximize productivity of providers and non-physician personnel and the delivery of personalized and confidential treatment of patients
- Be accountable for the profitability of the practice through the management of overhead expenses and revenue generation, analysis of financial reports and trends, and regular interaction with the assigned corporate staff
- Work with vendors, negotiated vendors rates, as well as researched and set up contracts with the most cost-effective vendor option
- Spearhead practice-marketing efforts coordinating plan design and implementation
- Assist in the annual budgeting process by defining achievable financial goals and operating strategies
- Provide specific periodic feedback to physicians and corporate staff in relation to costing and productivity trends that provide opportunity for operational improvement
- Maintain appropriate clinical staffing levels for the facility
- Supported development of marketing and sales plans for improving facility patient growth, retention and expanded menu of service offerings
- Worked closely and facilitated provider and staff buy-in on marketing/ sales plans and supported the implementation and rollout of required objectives
- Directed and monitored procedures to support payroll, accounts receivable, accounts payable and purchasing functions for the practice
- Ensured compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Introduced various initiatives aimed at improving employee engagement levels within the workplace which led to reduced turnover rates amongst staff members.
- Processed payroll for over thirty employees as part of sound human resources and financial management strategies.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Streamlined scheduling procedures to optimize resource allocation, resulting in better overall management of the center''s workload.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Business Manager
Be Well Therapy
03.2016 - 09.2022
- Recruit, Establish, and manage multiple offices across the state of North Carolina, handle all day to day operations of the company, recruit therapist and mid-level providers, interview applicants and make job offers, negotiate provider contracts, hire staff, facilitate new hire training, maintain personnel files, conduct background checks, onboarding, negotiate contracts with insurance companies, credential providers, process payroll, manage medical billing department, develop policies and procedures, complete budgets, acquire office space for new offices, handle all aspects of AR, and AP, facilitate open enrollment, implement employee benefits and rewards program
- Spearhead practice marketing efforts through community events, and visitation of primary care facilities
Human Resources Associate/Recruiter
Fed Ex
11.2013 - 03.2016
- Creating and maintain requisitions, candidate sourcing, facilitating job fairs, recruiting and interviewing applicants, making offers of employment, processing background checks, onboarding, entering and maintaining employee information in E-Hire database and Peoplesoft, facilitating new employee orientation, employee benefits, facilitating open enrollment, maintaining personnel files, entering and updating employee information in Peoplesoft
- Creating requisitions for sort observations for potential applicants to tour the Fed Ex Hub, assist with facilitation of sort observations, processing terminations, processing unemployment claims, conducting I-9 self-audits
Assistant Manager, Payment Reconciliation Center
Novant Medical Group
02.2011 - 11.2013
- Assist with handling day to day operations within the Payment Reconciliation Center, assist with onboarding new medical practices, process payroll, process time off request, work with HR on employee issues, interview potential employees, assign and distribute lockbox payments to staff to reconcile, reconcile payments coming into Lockbox, assign electronic funds transfer payments to reconcile, research unallocated payments, enter information into EPIC software, utilize EPIC to research patient information, payments, and run reports
Human Resources Manager
Excel Personal Development
01.2006 - 02.2011
- Handle all aspects of Human Resources including recruiting, interviewing, hiring, training new employees, employee benefits, facilitate open enrollment meeting with employees, create, review and maintain policies and procedures, maintaining personnel files, enter and update employee information in Paychex HR Online, notify employees of upcoming trainings CPR, First Aid, HIPPA, etc., credentialing new providers (therapist and midlevel providers), handle terminations, pay negotiations, COBRA Administration, FMLA administration, unemployment claims, mid-level manager counseling on HR matters, HR policies and procedures, implemented employee benefit/rewards program discounts, conducted research on annual wage and salary adjustments, and review annual budgets for adjustments, recruit therapist, as well as other mid-level providers, handled provider contracts and credentialing, and other duties as assigned
- Prepare payroll invoices for contract providers, develop policies and procedures, interview, screen, conduct background checks, process new hire paperwork, conducted new employee orientations, prepared offer letters
Education
No Degree - Health Care Administration
University of Phoenix
Tempe, AZNo Degree - Medical Assisting
Central Carolina Community College
Sanford, NCNo Degree - Medical Assisting
Brookstone College
Charlotte, North CarolinaTimeline
Medical Center Administrator
CenterWell Senior Primary Care
03.2024 - Current
Medical Center Manager
ArchWell Health
09.2022 - 03.2024
Business Manager
Be Well Therapy
03.2016 - 09.2022
Human Resources Associate/Recruiter
Fed Ex
11.2013 - 03.2016
Assistant Manager, Payment Reconciliation Center
Novant Medical Group
02.2011 - 11.2013
Human Resources Manager
Excel Personal Development
01.2006 - 02.2011
No Degree - Health Care Administration
University of Phoenix
No Degree - Medical Assisting
Central Carolina Community College
No Degree - Medical Assisting
Brookstone College
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