Delma Parra
Tracy,CA
Summary
15+ years of experience in the healthcare industry. Expert knowledge of compliance frameworks in Hospice, Home Health and General Medicine. Highly organized, detail-focused and timeline driven. Always maintain a perseverant outlook when met with challenging situations. Compassionate and mindful demeanor towards patient care.
Overview
16
16
years of professional experience
Work History
Lead Community Liaison
Melodia Hospice And Palliative
Lathrop, CA
04.2023 - Current
- Strengthened community partnerships by organizing and attending collaborative events.
- Increased awareness of available programs and services through targeted outreach efforts.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Cultivate relationships with physicians, hospitals, nursing home, assisted living facilities, referral resources, potential patients and families.
- Maintain accurate and up-to-date records of marketing activities, referral sources and contacts in the CRM system.
- Work closely with clinical staff, leadership and administrative staff to ensure alignment of marketing efforts with organization goals and objectives.
Intake Supervisor
A Plus Prime Care Hospice And Fresno Hospice
Pleasanton / Fresno, CA
04.2022 - 01.2023
- Skillfully supervise 2 Intake Coordinators between two office sites.
- Provide oversight and management of all Intake processes
- Ensure same day admission within 2-4hrs
- Performed chart audits
- Supervised scheduling for both patients and staff, based on optimal patient loads and clinician availability.
- Collaborate with 7 marketers between 2 office sites
- Collected, verified, recorded and processed patient demographics, insurance, authorizations and referral information.
- Generate patient Census reports- Daily, weekly and monthly reporting
- Scheduled in-services and followed up with accounts
- Managed and processed Medical Supply and DME orders
- Interview Potential Intake Coordinators and provide training.
Lead Intake Coordinator
Bristol Hospice
Remote Position
12.2021 - 03.2022
- Bristol Hospice acquire A Plus Hospice and NorCal Hospice
- Coordinated 178 patient transfers from A Plus Hospice and NorCal Hospice to Bristol Hospice
- Data Entry and Audits
- Demonstrated exceptional problem-solving skills, resolving complex issues and maintaining a high level of satisfaction.
Lead Intake Coordinator
A Plus HH And Hospice / NorCal HH And Hospice
Pleasanton/Lathrop , CA
11.2016 - 12.2021
- Managed 150-200 patients
- Supervised 3 Intakes Coordinators
- Handled 40+ calls per day to address patient inquiries and concerns
- Managed scheduling for staff based on optimal patient loads and clinician availability.
- Collected, verified, recorded and processed client demographics, insurance, authorizations and referral information.
- Performed chart audits
- Responsible for all consents, Notice of election, POLST, revocation and transfer forms to be complete and accurate.
- Coordinated all Placements, Respite care, Transfers and hospital discharges. Worked closely with admission Nurse and clinical staff
- Collaborated with Marketing to achieve admissions goals
- Assist with payroll, verified patient visits and mileage tracking.
Medical Assistant and Receptionist
Edmundo Ruiz Davila MD Inc
Fremont, CA
06.2014 - 11.2016
- Verified Insurance and obtain Pre Authorization
- Collect and posted payments to patient accounts
- Assessed calls and inquiries to prioritize services based on medical emergencies
- Scheduled and Confirmed appointments for 35-40 patients per day
- Administer Vaccines
- Assist MD during procedures
- Managed medical orders, prescriptions and referrals
- Maintained optimal filling of patients medical records
- Checked vitals , UA, Glucose and Vision test
- Performed EKG, respiratory treatments, Rapid test, lab samples and patient teaching on glucose monitoring
Medical Assistant
Fremont Urgent Care
Fremont, CA
05.2013 - 06.2014
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms and prepared for physician examinations.
- Collected and documented patient medical information such as vitals, Chief Complaints, symptoms and allergies.
- Performed Screening for Respiratory Physicals, Lab draws, vaccinations, drug and alcohol testing and vision and hearing test
- Prep and assist PA, NP and MD during procedures
- Call in and faxed pharmacy prescriptions refills
- Provided medical translation services to Spanish speaking patients.
Medical Assistant
Axis Community Clinic
Pleasanton / Livermore, CA
03.2009 - 08.2011
- Medical Assistant in Pediatrics, Family Planning and Internal Medicine.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, chief complaints, medication information, symptoms and allergies.
- Administered vaccines
- Performed Vision test, hearing test, Urine analysis and glucose check.
- Assist with Medication refills
- Provided medical translation services to Spanish speaking patients.
- Performed medical records task, including filing, organizing and scanning documents.
Education
Medical Assistant Certificate -
Everest College
Hayward, CA03.2009
Skills
- Marketing and Networking
- Competitive Analysis
- Home Health and Hospice Compliance
- Eligibility verification and Pre Authorization
- Intake Coordinator
- Scheduling
- Medical Assistant
- Receptionist
- Excellent customer service
- Medical Recordkeeping
- Medical terminology
- Data Entry
- Multi-line phone system
- Experience in Multiple EMR's
- Training and Onboarding
- Organization and Time Management
- Microsoft Word, Excel and Outlook
- Bilingual in Spanish, written and Verbal
Timeline
Lead Community Liaison
Melodia Hospice And Palliative
04.2023 - Current
Intake Supervisor
A Plus Prime Care Hospice And Fresno Hospice
04.2022 - 01.2023
Lead Intake Coordinator
Bristol Hospice
12.2021 - 03.2022
Lead Intake Coordinator
A Plus HH And Hospice / NorCal HH And Hospice
11.2016 - 12.2021
Medical Assistant and Receptionist
Edmundo Ruiz Davila MD Inc
06.2014 - 11.2016
Medical Assistant
Fremont Urgent Care
05.2013 - 06.2014
Medical Assistant
Axis Community Clinic
03.2009 - 08.2011
Medical Assistant Certificate -
Everest College