Delma Viana
Austin,TX
Summary
Results-driven professional recognized for a strong work ethic and effective communication skills, dedicated to continuous learning and innovation. Proven ability to leverage analytical thinking and creativity in fast-paced environments, delivering high-impact solutions. Core competencies include leadership, time management, and adaptability, ensuring seamless project execution aligned with organizational goals. Eager to contribute expertise to a dynamic team and drive success.
Overview
13
13
years of professional experience
Work History
HR Specialist (GS-201-14) Senior Compliance Assess
Human Capital Office (HCO), Chief of Staff
Austin, texas
10.2024 - Current
- Conducted and led thorough compliance assessments to ensure adherence to regulations, laws, and policies governing the Human Capital Office.
- Define project goals, objectives, and the scope of the program assessed, and develop effective action plans for the preliminary, fieldwork, and reporting phases.
- Report project tracking updates to management, ensuring timely and accurate documentation.
- Developed and maintained efficient assessment processes enabling HCO to identify non-compliance with federal laws and regulations.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Led stakeholder meetings to enhance communication and foster collaboration across business units, improving the operational efficiency of HCO operations.
- Offered technical support to HCO programs on HR and service-wide issues, law interpretation, and published guidance.
- Mitigated risk and enhanced HR operations by conducting root cause analysis to identify non-compliant program areas.
- Mentored new employees on critical evaluation procedures and timely project completion.
- Contributed to the creation of annual assessment plans that support HCO legal and policy alignment.
- Established a new training program to familiarize staff with CRM responsibilities, launching in FY 2024.
Management and Program Analyst (GS-343-13) Project
Compliance and Risk Management (CRM) Branch
Austin, TX
09.2019 - 10.2021
- Increased business unit success, minimized risk, and enhanced operations by performing independent evaluations that are vital for identifying non-compliant program areas with federal requirements.
- Prepared periodic reports on the status of each program initiative including progress updates, challenges encountered, and successes achieved.
- Assisted in developing new program initiatives through creating detailed project plans, goals, and timelines.
- Performed quality assurance to assess data and validate results.
- Evaluated HCO processes, introduced new protocols, and created checklists to prepare the division for external audits.
- Assessed effectiveness of implemented corrective measures in preventing future issues.
Management and Program Analyst (GS-343-12)
Taxpayer Advocate Service (TAS)
Austin, TX
08.2011 - 08.2019
- Developed and maintained a database of program information to track progress and identify areas for improvement.
- Collaborated with other departments within the organization to develop strategies for optimizing program operations.
- Directed special projects to enhance quality, efficiency, and reduce taxpayer burden across TAS operations nationwide.
- Applied change management principles to support employee adoption of new quality measures during the nationwide system upgrade.
- Developed goals, planned effectively, communicated clearly, and tracked performance for successful system adoption.
- Developed and interpreted guidance on program planning, execution, and evaluation, which enabled local offices to implement changes and enhance work quality.
- Evaluated program areas to discern trends and consolidated data for effectiveness against strategic initiatives.
Education
Bachelor of Science - Business Administration, Marketing
University of Puerto Rico
Rio Piedras, Puerto Rico12-1993
Skills
- Compliance Risk Assessments
- Data analysis
- Project management
- Quality Assurance Expertise
- Root-cause analysis
- Change Management Strategies
- Effective communication
- COSO Certified (Committee of Sponsoring Organizations) of the Treadway Commission
Accomplishments
- Performance Award: 2008-2024
- Special Act Award: 2020-2024
Languages
Spanish
Professional
Timeline
HR Specialist (GS-201-14) Senior Compliance Assess
Human Capital Office (HCO), Chief of Staff
10.2024 - Current
Management and Program Analyst (GS-343-13) Project
Compliance and Risk Management (CRM) Branch
09.2019 - 10.2021
Management and Program Analyst (GS-343-12)
Taxpayer Advocate Service (TAS)
08.2011 - 08.2019
Bachelor of Science - Business Administration, Marketing
University of Puerto Rico
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