Delma Patricia Mendez
South Gate,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Ayudante De Cocina
Restaurante purto libre
Guatemala, Izabal
02.2022 - 12.2023
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered products to customer locations on time.
- Maintained schedule of class assignments to meet deadlines.
- Recognized by management for providing exceptional customer service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained updated knowledge through continuing education and advanced training.
Servicio al Cliente
Charlies Snacks
Guatemala, Izabal
01.2010 - 11.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with others to discuss new opportunities.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Colegio Cristo Rey
Guatemala01-1990
Skills
- Public Speaking
- Decision-Making
- Leadership
- Supervision and leadership
- Clerical Support
- Problem Resolution
- Friendly, Positive Attitude
- Organization
- Collaboration
Languages
Spanish
Professional
Timeline
Ayudante De Cocina
Restaurante purto libre
02.2022 - 12.2023
Servicio al Cliente
Charlies Snacks
01.2010 - 11.2022
High School Diploma -
Colegio Cristo Rey
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