DELMAR OBAJI
Marketing, Management And Business Analysis
Ashburn,VA
Summary
Versatile Hospitality Management Analyst with advanced knowledge of financial, business development and operational areas. Steps into new areas with adaptable approach. Practiced project manager and problem-solver with 13 years of experience in Management. Skilled Marketing Specialist driven to develop successful campaigns and product marketing plans that satisfy clients and meet demanding objectives. First-rate attention to detail and creative mindset. Prepared to leverage several years of marketing experience to take on dynamic new role at a company with a Marketing and Advertising focus
Overview
10
10
Certifications
1
1
year of post-secondary education
23
23
years of professional experience
Work History
Business Process Specialist
NIS Solutions
Sterling, VA
05.2008 - Current
- Prepared correspondence, accounting and financial documents for analysis.Planned and executed Quality Adherence PlansReviewed and provided comments on the adequacy of documents and took necessary steps to cure anydeficiencies.
- Organized and coded all documents related to due diligence for acquisitions.
- Restructured procedures through coordination with [Job title] to create and execute projects.
- Gathered, documented and modeled data to assess business trends.
- Developed [Type] metrics derived from raw company data to track improvements in organizational efficiency.
- Recommended [Type] operational improvements based on tracking and analysis of [Type] data.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Created and optimized records management strategies to coordinate and protect information.
Food and Beverage Operations Manager
Greene Turtle
Fairfax Station, VA
09.2015 - 08.2016
- Negotiated with vendors and suppliers to reduce costs and achieve profitability.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Reduced food, liquor and supply costs 3% by implementing standards and inventory control. Target cost 18-22%
- Developed waste-control policies to maintain profitable operations.
- Developed ongoing training initiative to improve beverage knowledge of serving employees, including hourly sommelier program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
Assistant Store Operations Manager
Coach
LEESBURG, VA
12.2013 - 09.2015
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Recruited and hired employees offering talent, charisma and experience to restaurant team.
- Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Store Operations Manager
Panera Bread
Lansdowne, VA
09.2012 - 12.2013
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Verified prepared food met all standards for quality and quantity before serving to customers.
- Limited portion sizes and used garnishes to control food costs.
- Oversaw food preparation and monitored safety protocols.
Beverage Hospitality Manager
Buffalo Wild Wings
ASHBURN, VA
11.2010 - 12.2012
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
- Managed bar and wait staff including hiring, training, scheduling and analyzing theft and wastage.
- Maintained highest standards for beverage quality and service.
- Purchased beverage stock and handled all inventory needs.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Integrated service and team management strategies to boost business profits.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
Food & Beverage Operations Manager
TGI Fridays
Manassas, VA
03.2007 - 10.2010
- Increased brand awareness by developing technical and non-technical marketing collateral and presentations, public relations campaigns, articles and newsletters.
- Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Oversaw overall beverage program, including selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Integrated service and team management strategies to boost business profits.
- Designed beverage menus.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
Bachelor of Arts - Marketing
University of Maryland - University College
Hyattsville, MD 02.2020 - Current
Skills
Inventory Management P&L ManagementTrainingBudget ManagementSchedule WritingFood Safety Compliance FOH & BOH Managementundefined
Accomplishments
- TGIF Bar Manager of the Year (2009)TGIF Marketing Elite Group (2009-2011)Buffalo Wild Wings FOH Manager (Quarterly)Panera - Training Manager of the Period Skills Operations ManagementSchedulingStaff DevelopmentVisual MerchandisingCustomer Service Training.
Certification
Inventory Management P&L ManagementTrainingBudget ManagementSchedule WritingFood Safety Compliance FOH & BOH Management
Additional Information
Rookie Beverage Manager of the Year - 2011
Member of TGI Fridays National Marketing Team - Developed themed events to drive bar business after company changed focus to family dining
Training Manager of the Year 2014
Regional Training Consultant 2016-2018
Several years as an independent Event Promoter in the form of music, and club promotional events.
I spent a few years throwing independent artist showcases. These showcases were self financed and helped bring label A&Rs to the Washington DC Metro area to book unknown talent.
Club promoter for a unique social experience. Turned an abandoned mansion into a hookah house and threw themed events from Halloween Parties to Masquerade Balls from 2015-2017
Timeline
Bachelor of Arts - Marketing
University of Maryland - University College
02.2020 - Current
Food and Beverage Operations Manager
Greene Turtle
09.2015 - 08.2016
Assistant Store Operations Manager
Coach
12.2013 - 09.2015
Store Operations Manager
Panera Bread
09.2012 - 12.2013
Beverage Hospitality Manager
Buffalo Wild Wings
11.2010 - 12.2012
Business Process Specialist
NIS Solutions
05.2008 - Current
Food & Beverage Operations Manager
TGI Fridays
03.2007 - 10.2010
Similar Profiles
Bassma Mohamed AhmedBassma Mohamed Ahmed
Y2 Classroom Teacher at NIS Porto CampusY2 Classroom Teacher at NIS Porto Campus
Samya mohamedSamya mohamed
Arabic and Religion Teacher at NIS International SchoolsArabic and Religion Teacher at NIS International Schools
Kwasi Boateng Asare BediakoKwasi Boateng Asare Bediako
National Service Personel at UCC (NIS)National Service Personel at UCC (NIS)
Jaida CartwrightJaida Cartwright
Office Assistant at Embracing Change LLcOffice Assistant at Embracing Change LLc
Abel KassaAbel Kassa
Project Manager at Family BusinessProject Manager at Family Business