Delmarie Rivera
Cranston,RI
Summary
Dedicated and adaptable family and client coordinator, with a proven ability to build strong relationships with clients and staff. Seeking a leadership role where I can utilize my skills and contribute to a team's success.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Meeting Street
Providence , RI
01.2023 - Current
Family Support Specialist
Rhode Island College
Providence, RI
11.2021 - 08.2024
- Conducted National Core Indicators Survey.
- Led meetings to discuss project progress and address team concerns.
- Developed training programs to enhance staff skills and productivity.
- Provided guidance to families navigating support services and resources.
- Monitored staff performance and addressed issues.
- Facilitated family meetings to assess needs and develop support plans.
- Collaborated with community organizations to connect families with resources.
- Educated families on available services and benefits.
- Maintained detailed records of client interactions, progress, and outcomes.
- Participated in weekly staff meetings to discuss caseloads and best practices.
- Guided individuals who have a disability with state resources.
- Analyzed data trends to inform decision-making and strategic planning.
Program Director
Whitmarsh House
Providence, RI
07.2019 - 10.2021
- Planned and conducted staff meetings to brainstorm new ideas and deliver client updates.
- Created employee weekly schedules.
- Completed employee payroll.
- Managed program and provided strategic leadership for all employees.
- Managed programs from initial concept to completion.
- Created comprehensive progress reports on clients and staff.
- Conducted performance evaluations to provide feedback and set development goals.
- Minimized financial risk by establishing and maintaining best financial practices.
- Directed and supervised team of 15 employees in daily operations.
- Resolved employee conflicts by promoting a collaborative and respectful work environment.
- Oversaw completion of productivity goals and educated employees on established company processes.
- Created and held Care Plans for clients
- Worked collaboratively with social workers, probation officers and family members to meet the clients need to the best of our ability.
- Coordinated planning and program development along with other directors.
- Supported family members with the care of clients.
- Supervised the safety of all clients and staff in program.
- Attended IEP meetings and behavioral meetings.
Service Coordinator
Meeting Street
Providence, RI
03.2017 - 07.2019
- Coordinated the intake process for new clients, including scheduling initial evaluations, and providing necessary paperwork.
- Facilitated communication between families, staff, and external partners effectively.
- Maintained accurate records of services provided and client interactions consistently.
- Collaborated with staff to develop individualized family service plans for clients.
- Identified and contacted appropriate community resources on behalf of clients.
- Coordinated a wide range of services, including speech therapy, mental health services, etc.
- Completed assessment reviews with clients to record progress and/or regression in the child's development.
- Ran toddler community groups.
- Served as an interpreter to allow clients and therapists to communicate efficiently.
- Accompanied clients to neurological [amongst other] appointments.
- Assisted parents with school registration.
- Attended Eligibility and Individual Education Plan meetings with families.
- Served as a mentor to new employees.
Education
Bachelors - Social Work
Rhode Island College
Providence, RI2016
Skills
- Bilingual
- Effective communication
- Client intake
- Team collaboration
- Employee scheduling
- Staff meeting coordination
- Client advocacy
- Program management
Timeline
Service Coordinator
Meeting Street
01.2023 - Current
Family Support Specialist
Rhode Island College
11.2021 - 08.2024
Program Director
Whitmarsh House
07.2019 - 10.2021
Service Coordinator
Meeting Street
03.2017 - 07.2019
Bachelors - Social Work
Rhode Island College
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