Delmarie Stevens
Moncks Corner,SC
Summary
Dedicated Customer Service professional knowledge of medical terminology and administrative department procedures, service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alorica (Dominion Energy WAH Work At Home)
Charleston, SC
02.2021 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered over 50 constant flow of customer calls with minimal wait times.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Interacted with customers by phone or email to provide information.
Patient Care Advocate
Alorica (Express Script WAH Work At Home)
Charleston, SC
11.2020 - 02.2021
- Verified and updated clinical and demographic records via computerized system
- Handle over 40 inbound and outbound member, providers and physician calls.
- Recognized issues prior to escalation and applied appropriate techniques for effective resolution
- Maintained confidentiality of patient data and condition to safeguard health information.
Customer Service Manager
Walmart Superstore
Moncks Corner, United States
03.2013 - 06.2020
- Maintained 100% professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened, closed, and monitored shift changes to uphold successful operations strategies and maximize business success.
- Resolved customer complaints 100% while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Customer Service Finance
NCO ( Sprint WAH Work At Home)
Moncks Corner, United States
08.2010 - 09.2015
- Effectively communicate with clients about payment needs and kept updated, detailed and accurate ledgers.
- Input financial data and produce reports using computerized system
- Received, recorded, and addressed over 50 incoming and outgoing communication via telephone and email.
- Matched purchase orders with invoices and recorded necessary information.
Education
No Degree - Nursing Assistance
Trident Technical College
Charleston, SC04.2006
Skills
- Calm and Professional Under Pressure
- Customer Service
- Pharmacy Relations
- Care Delivery
- Clerical Duties
- Receptionist Duties
- Patient Records Maintenance
- Problem Anticipation and Resolution
- Data Entry and Maintenance
- Computer literate
- Responding to Difficult Customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative
Alorica (Dominion Energy WAH Work At Home)
02.2021 - 08.2022
Patient Care Advocate
Alorica (Express Script WAH Work At Home)
11.2020 - 02.2021
Customer Service Manager
Walmart Superstore
03.2013 - 06.2020
Customer Service Finance
NCO ( Sprint WAH Work At Home)
08.2010 - 09.2015
No Degree - Nursing Assistance
Trident Technical College
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