Delmera Angelle
Spring,TX
Summary
Enthusiastic and driven customer service representative that enjoys creating exceptional customer experiences. Reliable team player with great collaborative and interpersonal skills. Adept at listening to customer needs, maintaining effective communication, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Seller/Cashier
Bath & Body Works
Spring, TX
11.2023 - 01.2024
- Responded to customers' complaints regarding service and product quality to solve issues.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Utilized product knowledge to educate customers on features and benefits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Increased sales by 10% with the execution of full sales cycle processing from initial lead processing through conversion and closing.
Brand Representative
Abercrombie & Fitch
Atlanta, GA
12.2021 - 11.2023
- Build a personal connection with each customer to maintain their loyalty.
- Communicate product value, quality, and style to educate and entice potential customers.
- Provide customer service using extensive knowledge of our clothes, fragrances, etc.
- Show understanding of customers' style and preferences when offering product advice.
- Communicate product information with confidence and educate consumers about company.
- Provide excellent customer service, receiving 96% in customer service feedback surveys.
Package Handler
UPS
Atlanta, GA
10.2022 - 04.2023
- Follow verbal and written instructions to move properly and ship products
- Alert supervisors and coworkers of hazards and other issues for quick resolutions
- Inform the purchase team of missing or damaged items immediately when unloading and receiving
- Remove jams and unblock the conveyor system to maintain the flow of goods
- Remove debris and hazardous materials from the packing area to avoid contamination
- Check products for damage or other issues before packing into boxes
- Used machinery and equipment such as box cutters, shrink-wrap guns, and electric pallet jacks
- Streamlined material delivery processes which increased efficiency and reduced downtime
Receptionist/Office Assistant
Odimgbe P E D MD
Houston, TX
06.2021 - 11.2021
- Created a professional and welcoming atmosphere for customers and staff
- Successfully managed client information, including sign-in, patient records, orders, and billing, with 100% accuracy
- Maintained an accurate online patient database, which involved organizing paperwork, data entry, scanning, printing, and faxing documents
- Utilized multi-line telephone for client inquiries, appointment scheduling, and call routing as necessary
Education
High School Diploma -
Georgia Cyber Academy
Atlanta, GA05.2021
Skills
Customer Service
Time Management
Suggestive Selling
Critical Thinking
Attention to Detail
Communication
Active Listening
Complaint Resolution
Collaboration
Timeline
Seller/Cashier
Bath & Body Works
11.2023 - 01.2024
Package Handler
UPS
10.2022 - 04.2023
Brand Representative
Abercrombie & Fitch
12.2021 - 11.2023
Receptionist/Office Assistant
Odimgbe P E D MD
06.2021 - 11.2021
High School Diploma -
Georgia Cyber Academy