Delmi Panagua Gonzales

Departments Pediatrics, OBGYN, Family Practice, Cardiology, General surgery, Gastroenterology, Pulmonary, Ortho.

• Implemented care and efficiency improvements to support and enhance office operations.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Measured patient pulse oximetry.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Oriented and trained new staff on proper procedures and policies.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Taught patients about medications, procedures, and care plan instructions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• assisted with NMSIIS, and PMP review.
• administered adult and pediatric vaccines.
• Worked on pre authorizations for Gel injections and home health aide.
• Put in orders for X-rays, labs, and medications.
• Remove sutures, and staples.
• performed routine labs such as UDS, urine dipstick, HCG, strep test, Covid test, glucose, hemoglobin check.
• set up for procedures such as gel injections for ortho, occipital nerve block injections, colonoscopy's, annual well women exams, IUD insertion/removal, circumcision, wart removals, OB visits,

• Enhanced patient care by providing comprehensive respiratory assessments and treatments.
• Assisted medical team in managing critical patients by implementing life support measures, such as intubation and mechanical ventilation.
• Collaborated with interdisciplinary healthcare professionals to develop individualized patient care plans.
• Educated patients and families on respiratory diseases, treatment options, and self-care techniques for optimal recovery.
• Improved patient outcomes by monitoring vital signs, blood gases, and other diagnostic tests to assess the effectiveness of therapy treatments.
• Participated in quality improvement initiatives to optimize respiratory care department efficiency and effectiveness.
• Gained proficiency in various respiratory therapy modalities including oxygen administration, aerosol therapy, airway clearance techniques, and non-invasive ventilatory support.
• Promoted teamwork through effective communication with colleagues, fostering a collaborative environment that enhanced patient care delivery.
• Demonstrated adaptability by adjusting quickly to new clinical settings during rotation assignments throughout the hospital system.
• Performed comprehensive chart reviews to gather relevant information for developing a tailored approach to each patient''s respiratory needs.
• Reduced risk of complications from invasive procedures through careful preparation of supplies, sterilization of instrumentation, and diligent monitoring of patient status.
• Assisted patients with chronic lung conditions by recommending appropriate devices for home use and providing education on proper usage techniques.
• Maintained accurate documentation of respiratory therapy treatments administered, ensuring effective communication among the healthcare team and facilitating continuity of care.
• Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.
• Responded to emergency codes and calls during off-hours and immediately initiated treatment.
• Assessed, and treated breathing issues.
• Treated patients after conducting assessments and laboratory testing.
• Conducted tests such as EKGs and drainages.
• Oxygen checks
• Instruct patient and performed therapies within respiratory therapist scope of practice including but not limited to nebulize medication delivery, MDI, PEP, DPI, IPV, and IS.
• CPT in forms of accapella Devices, Vest, and hand precursor.
• Monitor patients response to therapy such vital signs, chest assessment.
• Patient care documentation.

• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Empowered patients through education on self-management techniques for chronic conditions such as diabetes or hypertension.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Completed EKGs and other tests based on patient presentation in office.
• Measured patient spirometry.
• Administered NST, foot exams, ear lavage.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Created employee schedules to align coverage with forecasted demands.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Monitored security to protect employees, customers and property.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Deli/Bakery

• Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
• Reduced operational costs through effective budget management and resource allocation.
• Increased productivity by identifying bottlenecks and implementing targeted solutions.
• Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
• Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
• Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
• Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
• Implemented quality control measures that resulted in improved products or services within the department offerings.
• Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Communicated with managers of other departments to maintain transparency.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Created and enforced department policies, procedures and standards to establish productivity and quality.
• Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Launched quality assurance practices for each phase of development
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Established clear performance expectations for staff members which led to increased accountability.
• Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
• Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
• Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

• Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
• Streamlined front end operations for improved efficiency by implementing new procedures and staff training.
• Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
• Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
• Collaborated with store management to develop strategies for optimizing customer service experience and increasing sales performance.
• Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
• Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
• Implemented new processes for returns and exchanges, simplifying the process for both employees and customers.
• Conducted regular performance evaluations of front-end staff, providing constructive feedback for improvement and growth opportunities.
• Maintained a clean, organized workspace to create a welcoming environment for customers.
• Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
• Scheduled front-end staff shifts based on peak hours and forecasted customer traffic to maximize efficiency during busy periods.
• Partnered with fellow managers to address departmental challenges as they arose while working towards shared goals within the organization.
• Coordinated promotional displays at the front end of the store to increase visibility of special offers or seasonal items among customers passing through checkout lanes.
• Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
• Developed emergency procedures for the front end department, ensuring employees were well-prepared to handle unexpected situations as they arise.
• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Maintained transaction security by verifying payment cards against identification.
• Maintained accurate records of sales and financial transactions.
• Confirmed continual compliance with all applicable laws and regulations regarding store operations.
• Developed and implemented strategies to optimize store sales and profitability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Launched quality assurance practices for each phase of development