Summary
Overview
Work History
Education
Skills
Timeline
Generic

Delmi J. Velasquez

Kissimmee,FL

Summary

Seeking a position where my skills and professional experience can be utilized. Hardworking and passionate job seeker with strong organizational skills eager and ready to help team achieve company goals.

Overview

24
24
years of professional experience

Work History

Customer Service Associate

Lowes Home Improvement
03.2021 - Current
  • Helped large volume of customers and focused on customer satisfaction.
  • Handled customer complaints, resulting in satisfactory outcomes.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Educated customers about billing, payment processing and support policies and procedures.

Store Manager

Sprint
07.2007 - 11.2020
  • Assist customers through their purchasing decision, activation process, and product education.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.

Assistant Manager

Shell Convenience Store
11.2001 - 07.2007
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Front Desk Receptionist

Holiday Inn Sunspree Resort
08.2000 - 11.2001
  • Assisted guests with scheduling shuttles to theme parks or airport.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.

Education

High School Diploma -

Osceola High School
Kissimmee, FL
05.2000

Skills

  • Bilingual
  • Management
  • Reliable/dependable
  • Attention to Detail
  • Multitasking
  • Sales
  • Customer Service
  • Product Knowledge
  • Relationship Building
  • Goals and performance
  • Salesforce
  • Time Management
  • Goal Setting and Achievement
  • Sales team training
  • Multitasking and Organization
  • Friendly and Positive
  • Inventory Control

Timeline

Customer Service Associate

Lowes Home Improvement
03.2021 - Current

Store Manager

Sprint
07.2007 - 11.2020

Assistant Manager

Shell Convenience Store
11.2001 - 07.2007

Front Desk Receptionist

Holiday Inn Sunspree Resort
08.2000 - 11.2001

High School Diploma -

Osceola High School
Delmi J. Velasquez