Delmon Outland

• Responded promptly to emergencies, assessing situations and providing critical support.
• Coordinated with local agencies to ensure effective communication during crisis responses.
• Trained and mentored new responders on safety protocols and emergency procedures.
• Developed and implemented strategies for improving response times and resource allocation.
• Collaborated with community organizations to enhance disaster preparedness initiatives.
• Conducted thorough incident debriefings to identify areas for improvement and implement new strategies or procedures as needed.
• Provided spiritual support and counseling to individuals in crisis situations.
• Facilitated interfaith dialogue and collaboration among diverse community groups.
• Provided spiritual guidance, emotional support and direct care to residents, family members and staff.
• Developed relationships with patients and families, resulting in increased trust and rapport during difficult times.
• Provided spiritual care through visitation, counseling, and prayer.
• Provided compassionate pastoral care in emergency departments, addressing the spiritual needs of patients experiencing acute distress or trauma.

• Greeted arriving guests, assigned rooms, issued room keys and ascertain guest payment and billing information.
• Give excellent customer service to guests
• Resolved problems related to the hotel and made guest stay enjoyable
• Ensured that the night audit is performed in an accurate and timely matter.
• Balanced credit cards, direct billing and cash payments.
• Reported all discrepancies to the front desk supervisor.

• 1. Load and unload cargo/baggage on and off aircraft
• 2. Safely drive and operate ground support equipment including belt loaders, tugs, and baggage carts to deliver cargo bags between the terminal, warehouse, and aircraft.
• 3. Maintain and secure working environment.

Greeted and deals with the general public in professional and courteous manner. Answers general questions pertaining to applications for various types of driver licenses and identification cards. Inspected motor vehicles for safety prior to road test. Performed basic check of physical driving capabilities of applicants by evaluation during driving. Issues licenses and permits, collection appropriate license fees and prepared receipts. Administer written, oral or other test to license permit applicants.

• Evaluated and processed permit applications to ensure compliance with state regulations.
• Streamlined application review process, enhancing efficiency and reducing processing times.
• Led initiatives to improve interdepartmental communication regarding permit workflows and requirements.
• Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.
• Identified opportunities for process improvements within the department by analyzing trends in common application errors or delays.
• Enhanced permit processing efficiency by streamlining application procedures and documentation requirements.
• Handled permit-related inquiries from the public in a professional manner, providing accurate information and directing individuals to appropriate resources when necessary.
• Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
• Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
• Stayed up-to-date on [State] laws and licensing requirements to complete accurate and efficient reviews.

• Monitor and operate visitor screening equipment's metal detector, magnetometer, x-ray machines.
• Provides information and assisting to visitor entering the Texas State Capitol building
• Screen all visitor entering the capitol to insure safety and secure environment.
• Performing searches and screening, which may include physical interaction with guests (pat-downs, search of property, conducting bag searches.
• Operated various screening equipment and technology to identify dangerous objects in baggage, and preventing those objects from being transported in the Texas State Capitol Complex building.

• Monitored campus safety and security protocols to ensure a safe learning environment.
• Conducted regular inspections of facilities to identify and address potential hazards.
• Responded promptly to security incidents, providing detailed reports for further action.
• Collaborated with school administration to develop emergency response plans and drills.
• Developed relationships with students and staff to foster trust and communication regarding safety concerns.
• Evaluated incident reports to identify trends and recommend improvements in security measures.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Reported suspicious activities and persons to law enforcement.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Screened individuals and prevented passage of prohibited articles into restricted areas.
• Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• Examined doors, windows and gates to verify security.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Investigated suspicious activities and persons to maintain security of premises.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
• Supervised student behavior to maintain a safe and orderly environment.
• Monitored hallways and common areas, ensuring adherence to school policies.
• Collaborated with teachers and staff to address student concerns effectively.
• Assisted administration in implementing disciplinary measures when necessary.
• Provided assistance during lunch periods, ensuring smooth transitions between classes while maintaining order within the cafeteria setting.
• Upheld school dress code policies through consistent enforcement, promoting professionalism among the student body.
• Enhanced school safety by diligently monitoring hallways and common areas.
• Worked closely with school counselors to identify at-risk students, proactively addressing potential behavioral concerns before escalation occurred.
• Supported administration in emergency situations, calmly assisting with evacuations and lockdown procedures as needed.
• Collaborated with school resource officers to address more serious incidents effectively, prioritizing student safety throughout all stages of resolution.
• Enforced rules and instructions to maintain discipline.
• Helped teachers manage bus loading and unloading.

• Patrolled lobby, corridors, interior/exterior, and hotel entrances. Operates and Monitor surveillance cameras access control systems via CCTV's and access log reports in the Security & Fire Command Operation Center.
• Responded to accidents, contacts EMS, Assist guests/employees during emergency situations.
• Defused guest/employee disturbances. Complete incident reports to document all loss prevention/security incidents.
• Coordinated emergency security issues with the local fire and law enforcement agencies
• Conducted investigations, gather evidence, and interviews with relevant parties.
• Recorded all lost & found items using the bar code system and return items upon guest's request.

• Patrolled university buildings and ground throughout the shift, both by vehicle and on foot.
• Respond to campus emergencies or incidents.
• Work closely with UT Police and Emergency Responder to ensure incidents are handled appropriately.
• Performed community-oriented policing to reduce crime, increase safety, and provide customer service to community residents.
• Provided security services for the LBJ Presidential Library's employees and museum visitors, Special Events, Corp Parties and Summit conference meeting, Large value fundraisers, Merchandise and Book Signings and more Executive Protection for Political Leaders that visited.