Delmy Corrales
Rialto,United States
Summary
As a professional with over 4 years of experience as a client success representative, staffing sales manager, and district manager, I bring a diverse skill set in leadership, customer relationship management, and team development. Over the years, I’ve developed a strong ability to build meaningful connections, support customer needs, and collaborate with teams to create positive outcomes.
I’m hoping to bring my empathetic, positive mindset, solution-oriented approach, and strong communication skills to a Customer Success role. With my background in encouraging teams and nurturing client relationships, I’m eager to contribute to a innovative organization where I can help foster exceptional customer experiences and long-term success.
Overview
8
8
years of professional experience
Work History
Staffing Sales Manager
Randstad USA
06.2024 - Current
- Successfully reached weekly KPI metrics with 150+ prospects in calls, and visits.
- Support efficient sales processes by negotiating prices, sales terms and service agreement parameters
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintain strong relationships with clients, ensuring satisfaction with provided staffing services
- Coordinate start dates, schedules and terminations with HR, managers, or VP's
- Provide ongoing support to temporary workers placed at client sites by addressing inquiries or concerns regarding their assignments
- Conducted interviews and assessed candidate qualifications for suitability in various positions
- Evaluate effectiveness of recruitment methods using key performance indicators KPIs to identify areas for improvement
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Client Success Representative
My Freight Staff
04.2022 - 06.2024
- Oversaw 50+ accounts to ensure timely communication, practicing strong personal relationships resulting in client retention
- Dedicated to understanding client needs to determine the top qualifying Virtual Assistant candidate for the company
- Streamlined processes for improved efficiency, resulting in increased customer retention rates.
- Routinely conduct interviews with potential candidates and clients via Zoom
- Provide training and guidance to clients on best practices, to promote a smooth hiring transition
- Serve as the primary point of contact for assigned clients, addressing inquiries and resolving issues promptly
- Document customer engagements within CRM or customer success platform
- Maintained detailed records of client interactions, allowing for better tracking of progress and areas needing attention.
- Foster long-term relationships with clients by conducting regular meetings to understand their goals, pain points, and expectations from partnership
- Implement process improvements based on feedback received from internal teams or clients
- Create detailed reports on account progress, challenges faced, and opportunities for growth
District Manager
Nectar Clothing
03.2020 - 04.2022
- Oversaw daily operations of multiple store locations within assigned district
- Experienced in managing 7-15 managers and over 50 employees company wide
- Built and managed successful stores through active recruiting, training and encouragement
- Built and maintained successful teams by directing, motivating, and disciplining staff
- Conducted regular visits to (up to 8 different) stores, providing support and guidance to store managers
- Revamped operation manuals, training programs, and job descriptions to improve district operations and customer service
- Conducted regular meetings with management to cultivate creativity and innovation while building stronger relationships within the team
- Evaluated operational reports and financial data to monitor district earnings and goals
- Nurtured company growth through extensive marketing, advertising and direct customer care
- Coordinated staff schedules to meet projected business demands, provide adequate shift coverage and compensate for special events or high-volume sales days
Store Manager
Nectar Clothing
11.2018 - 03.2020
- Led team by example to maintain focus on performance and achieving targets
- Interviewed, hired, trained, and supervised employees while promoting a positive work environment
- Directed merchandising strategy to create eye-catching displays and increase sales
- Delivered consistent feedback, supporting team members to continuously improve customer service and satisfaction
- Set clear expectations for team performance, conducting periodic evaluations and implementing corrective actions
- Scheduled staff shifts, vacations, and time off requests fairly and efficiently
- Ensured compliance with company policies, procedures, and safety guidelines
- Developed and strengthened team using methods of positive engagement for customer service, and a hassle free environment
Assistant Manager
Nectar Clothing
11.2016 - 11.2018
- Worked closely with manager to develop strategies for improving sales and customer satisfaction
- Adjusted to multiple demands and shifting priorities in fast-paced work environment
- Built a successful team by supporting recruiting, hiring and mentoring employees
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
- Delegated tasks to appropriate staff members for optimum productivity
- Assisted with promotions, including building displays, organizing merchandise and directing floor sets
Education
Etiwanda High School
Rancho Cucamonga06-2012
Skills
- Customer account management
- Verbal and written communication
- Relationship building
- Multitasking Abilities
- Documentation and reporting
- Positive attitude
- Problem-solving abilities
- Self motivation
knowledgeable in
- ZOHO CRM
- Outlook
- Gmail
- Microsoft Office
- Slack
- Salesgear
- Shopify
- Happeo
- Zoom
- Loom
Languages
Spanish
Native or Bilingual
Timeline
Staffing Sales Manager
Randstad USA
06.2024 - Current
Client Success Representative
My Freight Staff
04.2022 - 06.2024
District Manager
Nectar Clothing
03.2020 - 04.2022
Store Manager
Nectar Clothing
11.2018 - 03.2020
Assistant Manager
Nectar Clothing
11.2016 - 11.2018
Etiwanda High School
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