Hi, I’m
Delmy Escobar
Friendswood,TX
Summary
Experienced leader with over 10 years of experience in sales, management, and customer service. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
9
years of professional experience
Work History
AT&T Mobility
In-Home Sales Consultant
08.2020 - Current
Job overview
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Utilized persuasive sales techniques to convert leads into sales.
- Maximized customer retention by resolving issues quickly.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Stayed knowledgeable on latest Telecommunication innovations and technological advancements through continuous training.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate
AT&T
Manager Network Services
07.2022 - 05.2023
Job overview
- Exceeded goals through effective task prioritization and great work ethic.
- Managed and motivated employees to be productive and engaged in work.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
AT&T Mobility
Store Manager
05.2015 - 05.2020
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Education
University of Houston - Clear LakeHouston, TX
Bachelor of Science from Marketing
12.2019
Skills
- Customer Service Experience
- Client Relations
- Microsoft Office skills
- Account Management and Retention
Websites
Languages
Spanish
Native or Bilingual
Timeline
Manager Network Services
AT&T
07.2022 - 05.2023
In-Home Sales Consultant
AT&T Mobility
08.2020 - Current
Store Manager
AT&T Mobility
05.2015 - 05.2020
University of Houston - Clear Lake
Bachelor of Science from Marketing