Delmy Gooch
Denver,Colorado
Summary
Forward - thinking professional with over 15 years of experience leading civilian and military teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects.Bilingual speaker adept at carrying out client presentations and cultivating rapport with internal and external stakeholders at varying levels to nurture new business opportunities and relationships. MBA qualified and dept at leveraging sales techniques to acquire buy-in for creative projects. Skilled in teaching new concepts and best practice strategies.
Overview
27
27
years of professional experience
Work History
Bilingual Sales Executive - US Business/Mexico
Viasat Inc.
03.2017 - 05.2022
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Contributed to business development by driving lead conversion and opening VISASAT’s first 30 accounts in Mexico cementing company’s global expansion plans
- Boosted sales by spearheading professional development of Agents in international and US-based call centers through facilitating targeted training workshops as S.W.A.T Sales Lead.
- Trained and coached sales team members on best practices for customer service and sales techniques.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Editor-in-Chief
DGARAY Magazine
01.2015 - 01.2021
- Devise social media campaigns and craft traditional as well as digital marketing communications messaging and audio-visual content in line with brand voice and mission.
- Cultivate unified and collaborative workplace culture to endure delivery of quality end-product.
- Augmented brand awareness and increased advertising sales by developing and executing data-driven digital and social media marketing strategies while regularly reviewing analytics to measure ROI
- Spearheaded successful creative direction and project management of DGARAY’s first issue, ‘The Royal Issue’
- Supported local designers by arranging fashion shows in Denver and implemented sales strategies to increase ticket sales.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Developed publication website, blogs and social media presence.
- Collaborated with writers, designers and other editors to deliver content of highest quality.
- Collaborated with marketing team to develop promotional campaigns, resulting in increased brand visibility.
Photojournalist
303 Magazine
01.2012 - 01.2015
- Shot captivating photographs for styled and non-styled shoots while overseeing editing process using Lightroom and Adobe Photoshop for digital and print magazine
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Crafted articles for fashion and food editorial.
- Contributed to 303 Magazine’s archives by shooting mainstream concerts at venues, including The Pepsi Center, Cervantes Ballroom Theatre, Red Rocks, The Fillmore, Blue Bird, and The Ogden
- Boosted website’s views and brand awareness by directing photographic coverage of Denver Fashion shows, lifestyle, runway, and backstage candid shooting.
- Collaborated with journalists to develop cohesive visual narratives that complemented written articles and enriched overall story content.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Promoted a culture of continuous learning by attending industry conferences, workshops, and seminars to stay current on emerging trends in photojournalism.
College Instructor
Kaplan College
01.2007 - 01.2011
- Coordinated curriculum development and lesson planning for six courses, including English Composition, Criminal Justice, and Ethics while cultivating inclusive and safe learning environment to encourage robust and respectful debate
- Administered assessments and examinations to determine students’ progress and leveraged performance data to design remedial strategies
- Built relationships with students and availed weekly consultation hours to provide additional assistance to scholars individually and in small groups
- Championed student success by differentiating lessons and modifying instructional methodologies in line with students’ performance.
Student Registrar/Office Manager
Aplmed Academy
01.2016 - 02.2017
- Collaborated with academic departments to ensure course availability, meeting student needs and institutional goals.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Optimized scheduling procedures for classrooms and facilities, resulting in reduced conflicts and improved resource allocation across campus activities.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
Center Director
Sylvan Learning Center
02.2005 - 01.2007
- Served as an ongoing resource for both students and parents, providing guidance related to academic planning, study habits, test-preparation strategies, and more.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
- Mentored teachers in best practices, enhancing instructional quality throughout the learning center.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Managed center budget for optimal resource allocation and financial stability.
- Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Site Director
Oregon Child Development Coalition
01.2001 - 08.2005
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Managed budgets and resources for educational programs.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
- Recruited and hired top-quality staff to fill important positions.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Initiated onsite safety program and properly trained team members to decrease injuries.
- Oversaw financial management activities including budgeting, forecasting, and expense tracking to ensure fiscal responsibility.
Business Operations Manager
U.S Marine Forces Pacific - Staff Judge Advocate
12.1999 - 03.2003
- Streamlined operations through the development and implementation of standardized procedures for the Staff Judge Advocate office.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Military Resources Manager
U.S Marine Corps
11.1995 - 11.1999
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Compiled military training handbook and related course materials.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Liaised between internal military departments and external military branches to promote efficient communication and collaboration.
Education
Master of Business Administration -
University of Phoenix
Tempe, AZBachelor of Science in Criminal Justice -
Chaminade University of Honolulu
Honolulu, HawaiiSkills
- Campaign Development
- Adobe Creative Suite, Wordpress, Lightroom, photoshop
- Advanced Microsoft Office Suite
- Business Administration and revenue growth
- Consultative Sales
- Quality Assurance Controls
- Scheduling, Recruitment, staff training
- Customer Relationship Management (CRM)
- Salesforce CRM, Salesforce Lightning
Accomplishments
Honorable Discharge from The United States Marine Corps
Selected Projects
- Timeless Beauty Print Publication, Barnes & Noble, 2018
- Colorado Fashion Week Ad Campaign, DGARAY Magazine
- The Mediator Pilot, producer,director and writer, Ulysses Porter Brown
- Healthgrades Android Video App, Healthgrades
Media Features
https://youtu.be/NP0u2DVOkzQ
Languages
Spanish
Full Professional
Timeline
Bilingual Sales Executive - US Business/Mexico
Viasat Inc.
03.2017 - 05.2022
Student Registrar/Office Manager
Aplmed Academy
01.2016 - 02.2017
Editor-in-Chief
DGARAY Magazine
01.2015 - 01.2021
Photojournalist
303 Magazine
01.2012 - 01.2015
College Instructor
Kaplan College
01.2007 - 01.2011
Center Director
Sylvan Learning Center
02.2005 - 01.2007
Site Director
Oregon Child Development Coalition
01.2001 - 08.2005
Business Operations Manager
U.S Marine Forces Pacific - Staff Judge Advocate
12.1999 - 03.2003
Military Resources Manager
U.S Marine Corps
11.1995 - 11.1999
Master of Business Administration -
University of Phoenix
Bachelor of Science in Criminal Justice -
Chaminade University of Honolulu