Delmy Lorena Padilla
The Bronx,NY
Summary
Accomplished non-profit professional with 8+ years of experience in program coordination, staff supervision, and community engagement within older adult services. Proven track record in managing daily operations, developing impactful programs, and ensuring compliance with NYC Department for the Aging (DFTA) policies. Adept at building partnerships, securing resources, and fostering a welcoming environment for diverse senior populations. Recognized for compassionate leadership, attention to detail, and ability to balance strategic oversight with hands-on service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Worker
Betances Older Adult Center
Bronx, NY
04.2023 - Current
- Conduct client intakes, assessments, and ongoing needs evaluations to connect seniors with housing, healthcare, financial assistance, and supportive services.
- Develop and facilitate group intakes, workshops, and referral networks with community partners.
- Maintain accurate electronic and physical client records in compliance with DFTA standards.
- Advocate for clients navigating mental health, addiction, and abuse-related challenges.
- Represent the center at community board meetings, trainings, and inter-agency collaborations.
Office Assistant
Carver Older Adults Center
New York, NY
02.2022 - 03.2023
- Supported Program Director in daily administrative operations, including DFTA documentation, purchase orders, and finance follow-ups.
- Coordinated logistics for special events such as health workshops and community outreach programs.
- Assisted with bilingual translation, meal service, and client support during peak periods.
- Maintained vendor relations and managed supply and food orders for the center.
Administrative Assistant to AVP & Case Worker
Acacia Network – Institute for the Puerto Rican & Hispanic Elderly, Inc.
Bronx, NY
01.2017 - 01.2022
- Provided executive-level support to Assistant Vice President overseeing multiple senior centers.
- Prepared financial reports, board presentations, and quarterly performance metrics.
- Coordinated RFP submissions, contract renewals, and compliance documentation.
- Managed community outreach events, volunteer activities, and special projects.
- Supervised office interns and coordinated staff onboarding, training, and payroll submissions.
- Delivered case management for senior housing tenants, connecting them to resources and services.
Office Intern
Bronx River Older Adults Center
Bronx, NY
01.2016 - 01.2017
- Supported Program Director with administrative duties, recreational activities, and community events.
Manager, Textiles & Production
New Holland
, Honduras
01.2010 - 01.2012
Education
Degree in Textiles Manufacturing & Management -
IPC
Honduras01.2007
High School Diploma - Marketing & Management focus
Honduras01.2002
Skills
- Program Development & Management
- Staff Supervision & Training
- Budgeting & Financial Oversight
- Community Outreach & Partnership Building
- Case Management & Client Advocacy
- Regulatory Compliance (DFTA, DOH)
- Event Planning & Volunteer Coordination
- Data Reporting (AWARDS, PEER PLACE, Convercent)
- Crisis Intervention & Conflict Resolution
- Bilingual Communication (English/Spanish)
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- AWARDS
- PEER PLACE
- ADP
- Autentisign
- Convercent
- Data entry
- Reporting
- Compliance systems
Certification
- NYC Food Protection Certificate – DOH
- First Aid Mental Health Certificate
- Narcan Administration Certified
- Falls Prevention & Elder Abuse Prevention Certificates
- AED/CPR Certified
- Emergency Preparedness Training
- Sexual Harassment Prevention (2025)
- Stars for Older Adult Centers – DFTA
- Successful Aging in People Living with HIV (NATAP)
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Case Worker
Betances Older Adult Center
04.2023 - Current
Office Assistant
Carver Older Adults Center
02.2022 - 03.2023
Administrative Assistant to AVP & Case Worker
Acacia Network – Institute for the Puerto Rican & Hispanic Elderly, Inc.
01.2017 - 01.2022
Office Intern
Bronx River Older Adults Center
01.2016 - 01.2017
Manager, Textiles & Production
New Holland
01.2010 - 01.2012
Degree in Textiles Manufacturing & Management -
IPC