Summary
Overview
Work History
Skills
Personal Information
Spanish, English
Timeline
Generic

Delmy Mancia

Las Vegas,Nv

Summary

Enthusiastic Cocktail Server with a knack for delivering exceptional service in fast-paced environments. Adept at managing customer orders and ensuring a welcoming atmosphere, showcasing a passion for the hospitality industry. Eager to leverage skills in multitasking and communication to enhance guest experiences, contributing to a vibrant and engaging sports bar setting.

Enthusiastic professional experienced with cocktail service. Experienced providing timely service with enthusiasm and efficiency. Consistently acknowledged for maintaining superior service standards while exceeding sales goals.

Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

11
11
years of professional experience

Work History

Model cocktail waitress

Treasure Island
06.2021 - 02.2025
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Processed payments and handled cash, credit, and debit transactions with accuracy.
  • Handled special guest requests with professionalism and discretion.
  • Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Cleared tables quickly after guests departed.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Provided excellent customer service at all times.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Provided exceptional service to high volume of daily customers.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Set up tables in between patrons to reduce wait times.
  • Cleaned bar area including wiping surfaces, disposing trash.

Bartender

Sunrise Casa Blanca
04.2014 - 04.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Skills

  • Customer Service
  • Cash Handling
  • Order Processing
  • Teamwork
  • Multitasking
  • Bar stocking
  • Attention to detail
  • Alcohol service regulations
  • Beverage preparation techniques

Personal Information

Title: Cocktail Server

Spanish, English

Spanish
Full Professional

Timeline

Model cocktail waitress

Treasure Island
06.2021 - 02.2025

Bartender

Sunrise Casa Blanca
04.2014 - 04.2020
Delmy Mancia