Delmy Ramos
San Antonio,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Specialist.
Overview
4
4
years of professional experience
Work History
Senior Specialist
Walgreens
11.2020 - Current
- Answer high-volume calls, both inbound and outbound With a short duration to quickly solve any issue presented
- Synchronize patient maintenance medications
- ensure each profile is current and up-to-date on medications and Walgreens locations
- Update patient pick up dates, add or remove new or old prescriptions
- Document any changes made to profile using Omnicell and interaction connect
- Schedule callbacks
- Assist agents in chats with SATR/ COVID questions or troubleshooting to improve production
- Onboarded new employees with training and new hire documentation.
- Proficient in Microsoft word, Outlook, powerpoint, Teams, etc.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Schedule COVID-19 appointments for Pfizer/Moderna vaccines
- Answer general questions about COVID-19 testing and other vaccines Walgreens provides
- Transfer calls to Walgreens pharmacy for questions about health conditions and referred to pharmacy physician for follow up health questions
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
Call Center Representative
Conduent
San Antonio, TX
06.2019 - 11.2020
- Answer High volume calls with a duration of 3-6 mins
- Assist customers inquiring balance, Statements, purchase history
- De-escalate calls and provide appropriate information at customers request
- Re-direct calls to fraud Department, provide case number
- Log what Service was done to account for future reference
- Report lost/ stolen debt cards
Beauty Advisor
Ulta
11.2018 - 06.2019
- Greet customers upon entry
- Assist clients with questions and suggest products according to their budget
- Schedule available appointments for brow bar, facials, hair stylist
- Maintained counter and display areas for cleanliness and organization.
- Organize products, aisles, end caps
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Restock shelves weekly
- Report theft to onsite Management
- Processed payments, entering sales in register for prompt customer service.
Customer Service Representative
Vivint
San Antonio , TX
03.2018 - 10.2018
- Promote and sale home Security systems and accessories
● Schedule in home appointments for interested customers
● Upscale our products and ensure quality and Security
● Active listening and ability to connect/ relate to customers wants/need for exceptional service in both
English or Spanish.
● Approach customers with ideas and improvements to increase sales.
Education
Diploma -
Highlands High School
San Antonio, TX2014
Skills
- Calm and Professional Under Pressure
- Organization skills
- Bilingual
- Integrity
- Data Entry and Maintenance
- written and verbal Communication skills
Timeline
Senior Specialist
Walgreens
11.2020 - Current
Call Center Representative
Conduent
06.2019 - 11.2020
Beauty Advisor
Ulta
11.2018 - 06.2019
Customer Service Representative
Vivint
03.2018 - 10.2018
Diploma -
Highlands High School