Delmy Sabio
Brooklyn,United States
Summary
An accomplished Senior Program Manager with extensive expertise in program operations, data analysis, and compliance, seeking to leverage strong skills in process optimization, and project leadership. Adept at enhancing efficiency, ensuring compliance, and driving organizational success through strategic planning and advanced communication.
Diligent Program Coordinator with strong background in program management. Successfully led cross-functional teams to deliver complex projects on time and within scope. Demonstrated leadership and strategic planning skills.
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Borough Program Manager
Center for Independence of the Disabled in New York (CIDNY)
08.2017 - Current
- Direct and optimize program operations, ensuring compliance with contract requirements and adherence to privacy and HIPAA standards
- Oversee the intake, information referral services, and application assistance for public benefits, streamlining processes for effective data entry and management within the statewide client database, PeerPlace
- Conduct weekly case reviews, strategize work plans, and identify community resources to optimize consumer support and improve application success rates for public benefits
- Develop and implement solutions to overcome operational barriers, ensuring consistent compliance with New York State contracts and improving overall program efficiency
- Prepare and present comprehensive status reports to senior management, offering insights into program performance, consumer outcomes, and areas for improvement
- Supervise and conduct performance reviews for the team of benefits counselors to ensure the overall program operations complywith contract requirements, team performance, and quality of service
- Facilitate ongoing training and development for the counselor team, enhancing their expertise in public benefits, customer service, and database management while ensuring high-quality service delivery
Nutrition Outreach and Education Program Coordinator
11.2015 - 07.2017
- Oversaw all aspects of SNAP program operations, including application submissions, benefit enrollments, and comprehensive follow-ups, ensuring high standards of client service and program efficiency
- Provide strategic support to consumers, expertly guiding them through SNAP appeals and mediation processes to secure benefits and resolve critical issues, including evictions and denials
- Drive program performance through meticulous tracking and monitoring, generating detailed quarterly reports utilizing web-based databases, Google platforms, and Excel for data-driven decision-making
- Conduct thorough benefits assessments to evaluate and address consumer needs accurately, ensuring effective application assistance and optimal resource allocation
- Strengthen program reach by developing and maintaining strategic partnerships, identifying new opportunities for collaboration, and executing targeted outreach presentations and events
- Collaborate closely with consumers to develop and implement tailored service plans, ensuring their needs are met with precision and care while enhancing overall program impact
Senior Health Benefits Navigator and Wealth Building Manager
St. Nicks Alliance Workforce Center
05.2014 - 11.2015
- Facilitated the enrollment of over 30 clients per month in health insurance plans through the Marketplace, ensuring accuracy in completing eligibility and enrollment forms
- Delivered comprehensive education and guidance on state healthcare plans to individuals and small businesses, enhancing their understanding and access to healthcare resources
- Drove process improvements by developing and implementing effective work policies and corrective action plans, advancing progress on contractual obligations
- Fostered strong community partnerships to streamline enrollment and referral processes, expanding access to healthcare resources
- Provided expert direction to clients in selecting optimal health plans tailored to their specific needs, ensuring optimal coverage and satisfaction
- Analyzed and reported data through Salesforce and Earn Benefits Online tool systems, generating detailed quantitative and qualitative reports for senior management to inform strategic decisions
Adult Education and Wealth Building Manager
05.2013 - 05.2014
- Managed a diverse caseload of 100 ESOL and 200 GED students, overseeing comprehensive student file maintenance and documentation to ensure compliance with NYSED contract requirements
- Expanded adult education offerings from 3 to 15 classes by negotiating with partner organizations and securing MOUs, significantly increasing access to GED classes in English and Spanish for DACA students
- Administered and evaluated BEST Plus 2.0 and BEST literacy assessments, coordinated post-testing procedures, and monitored student progress to enhance educational outcomes
- Conducted one-on-one assessment interviews to analyze educational and work histories, identified needs for additional support services, and developed personalized plans to address barriers and career goals
- Collaborated with city agencies, funders, and community partners to ensure the completion of required documents and facilitated program compliance through accurate documentation and signatures
- Streamlined data management by maintaining and updating ETO, ASIST, HRA, and other in-house database systems weekly, ensuring accurate record-keeping and program tracking
- Interacted with funders to support site visits, program audits, and compliance checks, ensuring adherence to funding requirements and program standards
Earn Benefits Program Coordinator
10.2006 - 05.2013
- Led a team of eight AmeriCorps/Vista volunteers in partnership with the IRS and funders, delivering free tax preparation and public benefits services
- Directed the VITA program, processing 1,450 tax returns and coordinating with the IRS for efficient tax season management
- Assisted clients with immigration forms, including work permits and citizenship applications, ensuring accurate and timely submissions
- Facilitated over $1M in tax refunds and provided financial counseling, resulting in clients saving $200 in tax preparation fees and $200 per month in food costs
- Implemented support measures resulting in clients saving over $200 per month in food expenses and $200 in tax preparation fees, alongside a reduction in eviction needs
Education
Bachelor of Arts - Corporate Communications
Baruch College
New York, NYBachelor of Business Administration (B.B.A.) - undefined
National University of Honduras
Skills
- Operations Management
- Program Management
- Strategic Planning
- Stakeholder Engagement
- Immigration Form Assistance
- Financial Counseling
- Tax Preparation
- Case Management
- Eligibility Verification
- MS Office Suite
- Policy Implementation
- Enrollment Management
- Student Support Services
- Quantitative Analysis
- Relationship Building
- Project Management
- Customer Service Excellence
- Public Benefits Administration
- Database Management & Reporting
- Salesforce
- Community Outreach
- Contract Management
- Talent Management
- Process Improvement
- Team Leadership
- Cross-Functional Collaboration
- Regulatory Compliance
- Training & Development
- Problem-Solving
- Google Suite
LANGUAGES
Spanish - Native or bilingual proficiency
English - Full professional proficiency
Timeline
Borough Program Manager
Center for Independence of the Disabled in New York (CIDNY)
08.2017 - Current
Nutrition Outreach and Education Program Coordinator
11.2015 - 07.2017
Senior Health Benefits Navigator and Wealth Building Manager
St. Nicks Alliance Workforce Center
05.2014 - 11.2015
Adult Education and Wealth Building Manager
05.2013 - 05.2014
Earn Benefits Program Coordinator
10.2006 - 05.2013
Bachelor of Business Administration (B.B.A.) - undefined
National University of Honduras
Bachelor of Arts - Corporate Communications
Baruch College
Similar Profiles
Karen HerringKaren Herring
Teacher at Center for Independence of the DisabledTeacher at Center for Independence of the Disabled
QIANA HANKINSQIANA HANKINS
Transition Specialist/Housing Specialist at Center For Independence of The DisabledTransition Specialist/Housing Specialist at Center For Independence of The Disabled
Bobbi StewartBobbi Stewart
In Home Care Giver at Disabled Citizens Alliance For IndependenceIn Home Care Giver at Disabled Citizens Alliance For Independence
Tyson RobertsTyson Roberts
Cafe Worker at Lift Coffee Shop & CafeCafe Worker at Lift Coffee Shop & Cafe
Jeremiah HillimanJeremiah Hilliman
SYEP Employee at Cypress Hills Local DevelopmentSYEP Employee at Cypress Hills Local Development