Delna K Poonevala
Doha,DA
Summary
Dynamic and results-driven professional with extensive experience at Qatar Airways, excelling in passenger assistance and complaint handling. Proven ability to lead diverse teams and implement best practices, leveraging strong skills in Microsoft Office and AI knowledge to enhance operational efficiency.
Committed to delivering exceptional service in a multicultural environment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cabin Service Director
Qatar Airways
12.2017 - Current
Senior Cabin Crew Member
Qatar Airways
11.2015 - 12.2017
Business Class Flight Attendant. F1
Qatar Airways
11.2012 - 11.2015
Economy Class Flight Attendant. F2
Qatar Airways
06.2011 - 11.2012
Flight Attendant
Kingfisher Airlines
03.2010 - 05.2011
Sales Executive
Marcus Evans Group
09.2008 - 01.2011
Education
Bachelor of Arts - Arts
University of Mumbai
Mumbai Andheri04-2009
Skills
- Understanding of partner departments like catering services, ground services, airport services and inflight product development and design
- Microsoft office, excel
- Microsoft word
- Working knowledge of AI
- Microsoft PowerPoint and presentations
- Passenger assistance
- Complaint handling
- Leading a diverse team
- Working as part of a multicultural team
- Understanding of best practices to ensure proper implementation of standard and procedures
- Understanding of cabin crew work environment that will allow for me to make realistic inputs and contributions to allow seam less implementation of standards and procedures championed by us
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Certification
Trained in conflict resolution and conflict management.
Responsible service of alcohol.
Leadership excellence program.
Premium service excellence program.
Well versed with all current standards and procedures relevant to cabin services and cabin safety.
Leading with emotional intelligence.
Timeline
Cabin Service Director
Qatar Airways
12.2017 - Current
Senior Cabin Crew Member
Qatar Airways
11.2015 - 12.2017
Business Class Flight Attendant. F1
Qatar Airways
11.2012 - 11.2015
Economy Class Flight Attendant. F2
Qatar Airways
06.2011 - 11.2012
Flight Attendant
Kingfisher Airlines
03.2010 - 05.2011
Sales Executive
Marcus Evans Group
09.2008 - 01.2011
Bachelor of Arts - Arts
University of Mumbai
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