Delnecia Wells
Greenville,NC
Summary
Dedicated Patient Service Representative with a strong background in coordinating patient care and enhancing overall service delivery. Proven expertise in communication and managing high-volume workflows within fast-paced healthcare settings, leading to improved patient satisfaction and team efficiency. Recognized for fostering positive relationships between patients and medical staff, while employing exceptional customer service, multitasking, and time management skills. Committed to ensuring every patient interaction is positive and memorable.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
ECU HEALTH MEDICAL CENTER
Washington, NC
07.2024 - Current
- Greeted patients upon arrival and directed them to the appropriate area
- Provided customer service by answering patient questions and addressing concerns
- Verified insurance information, collected payments, and scheduled appointments
- Maintained a clean and organized reception area
- Answered incoming calls in a professional manner
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure
- Inputted patient demographic data into electronic health record system
- Scanned documents into electronic health record system as needed
- Performed administrative duties such as filing, faxing, photocopying
Office Assistant
Herring's Homehealth Care
Wilson, NC
01.2022 - 07.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records
Customer Service Representative (Remote)
First American Financial Corporation
, SC
03.2019 - 01.2022
- Provided customer service by answering patient questions and addressing concerns.
- Answered incoming calls in a professional manner.
- Time management.
- Problem-solving skills.
- Organization
- Researching and solving customer escalations
Education
High school Diploma -
Skills
- Coding understanding
- Bookkeeping Support
- Clinical data entry
- Accounts Receivable Management
- Financial needs determination
- HIPAA Regulations Knowledge
- Medical terminology knowledge
- Patient Admissions
- Customer Support Expertise
- Data entry proficiency
- Office Administration
- Directing callers
- Check-in coordination
- Patient interviewing skills
- Calendar Management
- System updates
- Eligibility Determination
- Front desk supervision
- Recording histories
Timeline
Patient Service Representative
ECU HEALTH MEDICAL CENTER
07.2024 - Current
Office Assistant
Herring's Homehealth Care
01.2022 - 07.2024
Customer Service Representative (Remote)
First American Financial Corporation
03.2019 - 01.2022
High school Diploma -
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