Delnese Kostrzewa
Brownstown,MI
Summary
I am a strong organizer, with the ability to multitask. I have patience and compassion for people. I am willing to always go out of my way to help someone in need.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Retail Pharmacy Manager
Rite Aid Pharmacy
02.1984 - 08.2024
- Collaborated with store manager to maintain daily operations.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Successfully negotiated client contract renewals to create increased revenue.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Education
Associate of Arts - Pharmacy (Pre-Pharmacy)
Henry Ford College
Dearborn, MIBachelor of Science - Pharmacy
Wayne State University
Detroit, MI05.2001
Bachelor of Science - Allied Health Sciences
Wayne State University
Detroit, MI05.2000
Skills
- Patient Counseling
- Professional ethics
- Medication Dispensing
- Budgeting and finance
Certification
- [Area of certification] Training - Certified Immunization Pharmacist
- Certified Preceptor
Timeline
Retail Pharmacy Manager
Rite Aid Pharmacy
02.1984 - 08.2024
Associate of Arts - Pharmacy (Pre-Pharmacy)
Henry Ford College
Bachelor of Science - Pharmacy
Wayne State University
Bachelor of Science - Allied Health Sciences
Wayne State University
- [Area of certification] Training - Certified Immunization Pharmacist
- Certified Preceptor
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