Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SeniorSoftwareEngineer

Deloin LaShawn Moore

Saint Paul Park,MN

Summary

Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work. Autonomous yet communicative with 20+ years history of superior performance in remote environments. A good story engages us, a fantastic story transforms us.

Overview

22
22
years of professional experience

Work History

Novelist

Trafford Publishing Inc.
04.2013 - Current
  • Successfully published new fiction series called "The Clan Destined". That is still being successfully sold today.

Territory Training Manager

Google, Premium Retail
09.2017 - 03.2021
  • Trained various over 15 retail stores within greater St.Louis area on related Google based ecosystem products.
  • Developed and maintained various S.O.P based on Google based technology.
  • Organized and edited training manuals, multimedia visual aids and other educational materials.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
  • Organized material to research and complete writing tasks.
  • Completed thorough research into assigned topics.
  • Proofread copy written by colleagues to correct spelling, punctuation and grammar.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Directed field training to enhance participants' skills.

Certified, Experience Consultant

Lead Samsung Technology
11.2013 - 09.2017
  • Managed team of 43 IT specialist.
  • Taught and troubleshooted for general public on Samsung technology.
  • Maintained and developed technical education of peers.
  • Liaison between Area, District, General, and Market Managers on project reports, research and development.
  • Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
  • Run developmental conference calls.
  • Project Analysis.
  • Development of various Samsung product related S.O.P’s.
  • Researched and resolved complex issues and appeals to facilitate prompt resolution.
  • Conducted routine outreach to support understanding of policies and procedures.
  • Identified and reported on utilization patterns to enhance quality of service delivery.

Lead Sales Associate

Radio Shack
02.2010 - 06.2012
  • Created and maintained open rapport with customers on merchandises ascertaining commission of 15.00 dollars and higher from base salary of 7.21 per hour.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Handled store modifications while giving customers technical support for variety of merchandise, as well as accepting and stocking new orders.
  • Created and maintained electronic accounts for web orders and store shipments.
  • Taught better understanding of computer software and hardware to general populous.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and quickly redirected up to 10 calls per 30 minutes.
  • Opened and properly distributed incoming mail.
  • Compiled company information and related material and distributed it to candidates.
  • Processed client rebate reconciliation, reporting and check requests.

Marketing Manager

JMG INC
12.2008 - 01.2009
  • Created new clientele through use of promotional merchandise by avenue of door to door and business to business
  • Processed client rebate reconciliation, reporting and check requests.

Lead Sales Associate

Radio Shack
09.2007 - 04.2008
  • Created and maintained open rapport with customers on merchandises allowing me to sale over 100,000 dollars in a short period of time
  • Handled store modifications while also answering phones, while giving customers technical support for a variety of merchandise, as well as accepting and stocking new orders
  • Created and maintained Electronic accounts for web orders and store shipments

Internship Student

Full Sail University
03.2007 - 04.2007
  • Assisted in Critiquing students work, aided and created new 3d scenes
  • Watched, maintained, and assisted in lab duties to efficiently help students in a timely manner
  • Answered and guided students through their final projects.

Aviation Resource Management

United States Air Force
06.2001 - 06.2005
  • Offutt Air Force Base 1st ACCS Maintained important administrative duties while preparing important documentation for aircrew members that culminated into over 200 aeronautical orders for E-4B.
  • Maintained and created S.O.P, and publications as official publications officer while tracking medical and training history on crew members.
  • Managed up to 15 Airmen as Airman, safety and fire inspected entire 1st ACCS facility.
  • Became Alert Facility manager where I had to maintain safe zone for over 300 crew members in mission based real world environment.
  • Managed over 150 safely escorted duties, surveyed and tracked financial support for two squadrons as well as help maintain computer hardware and software issues.
  • Problem solving as well as maintained over 60 computer systems.
  • Answered and quickly redirected up to 12 calls per 30 minutes.
  • Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
  • Created detailed expense reports and requests for capital expenditures.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Opened and properly distributed incoming mail
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Helped distribute employee notices and mail around the office.
  • Maintained a clean reception area, including lounge and associated areas
  • Drafted biweekly time sheets for 12 executives and 300 employees.
  • Organized all new hire, security and temporary paperwork.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Completed data entry, tracked resumes and maintained the applicant tracking system.
  • Compiled company information and related material and distributed it to candidates.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
  • Coordinated board and committee meetings, including schedules and information preparation and distribution.
  • Compiled annual recommendations for end of fiscal year budgets.
  • Served as corporate liaison between the finance, IT and marketing departments.
  • Processed client rebate reconciliation, reporting and check requests.

Education

A.S - Computer Science

Full Sail University
Winter Park, FL
06.2007

Certificate in Aviation Resource Management - Military Information Systems Technology

United States Air Force Tech School
07.2001

Skills

  • Google Docs
  • Project Outlining
  • Fiction and Non-Fiction Works
  • Adaptability and Flexibility
  • Unique Content Creation
  • Script Development
  • Idea Brainstorming
  • Essay Writing
  • Editing
  • Research
  • Proofreading Abilities
  • Short Stories
  • Creative Direction
  • Email Communication
  • Creative Development
  • Excellent Interpersonal Communication

Additional Information

  • Awards , National Defense Service Medal 2005. Global War on Terrorism Medal 2004. Air Force Longevity Service Medal 2004. Air Force Good Conduct Medal 2003. Air Force Good Conduct Medal 2002. Air Force Good Conduct Medal 2001. Air Force Training Ribbon Award 2001.

Timeline

Territory Training Manager

Google, Premium Retail
09.2017 - 03.2021

Certified, Experience Consultant

Lead Samsung Technology
11.2013 - 09.2017

Novelist

Trafford Publishing Inc.
04.2013 - Current

Lead Sales Associate

Radio Shack
02.2010 - 06.2012

Marketing Manager

JMG INC
12.2008 - 01.2009

Lead Sales Associate

Radio Shack
09.2007 - 04.2008

Internship Student

Full Sail University
03.2007 - 04.2007

Aviation Resource Management

United States Air Force
06.2001 - 06.2005

A.S - Computer Science

Full Sail University

Certificate in Aviation Resource Management - Military Information Systems Technology

United States Air Force Tech School

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Deloin LaShawn Moore