Delois Alexander

• Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
• Coordinated merchandising displays, signage and sales enablement.
• Monitored cashiers' work and balanced registers to maintain strong financial controls.
• Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

I Supervised employees and maintained quality control over the Lobby Cafe. Counted down registers, performed daily inventory and cleaning schedules.

• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved safety procedures to create safe working conditions for workers.
• Established team priorities, maintained schedules and monitored performance.